Communicating at Work with Student CD-ROM and OLC Bind-in Card

Ronald B. Adler, Associate Professor of Communication at Santa Barbara City College, specializes in organizational and interpersonal communication. He is the author of Confidence in Communication: A Guide to Assertive and Social Skills and coauthor of Understanding Human Communication, Interplay: the Process of Interpersonal Communication as well as the widely used text Looking Out/Looking In. He is a consultant and workshop leader for corporate, professional, and government clients.

PART I: BASICS OF BUSINESS AND PROFESSIONAL COMMUNICATIONChapter 1: Communicating at Work Chapter 2: Communication, Culture, and Work Case Study I with QuestionsPART II: PERSONAL SKILLSChapter 3: Verbal and Nonverbal Messages Chapter 4: Listening Chapter 5: Interpersonal Skills Chapter 6: Interviewing Chapter 7: Types of Interviews Case Study II with QuestionsPART III: WORKING IN GROUPSChapter 8: Working in Teams Chapter 9: Effective Meetings Case III with QuestionsPART IV: MAKING EFFECTIVE PRESENTATIONSChapter 10: Developing the Presentation Chapter 11: Organizing Your Ideas Chapter 12: Verbal and Visual Support in Presentations Chapter 13: Delivering the Presentation Chapter 14: Informative and Persuasive Presentations Case IV with QuestionsAppendix I: Format and Design Appendix II: Special Occasion Speaking