Don't Oil the Squeaky Wheel: And 19 Other Contrarian Ways to Improve Your Leadership Effectiveness

Helps you be an effective manager. This title helps you discover the shrewd wisdom of: don't satisfy customers - exceed your customers' expectations, and they'll remember you and your organization; and don't focus on work - no matter what you produce, you're in the people business and your people are responsible for 85 per cent of your success.

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Laugh, lead, and succeed - let Wolf Rinke show you how. Just because your management practices worked yesterday, doesn't mean they work today. Break out of your management rut to greater success and productivity with the techniques in "Don't Oil the Squeaky Wheel". Written by management guru Wolf Rinke, this humorous, instructive guide distills a lifetime of management consulting experience into 20 easy-to-digest lessons to help you be a more effective manager. These strategies will change the way you lead people and have an immediate payoff on the bottom line.You'll discover the shrewd wisdom of: don't satisfy customers - exceed your customers' expectations, and they'll remember you and your organization; don't focus on work - no matter what you produce, you're in the people business amd your people are responsible for 85 per cent of your success; don't make decisions - learn to give your power away with two powerful phrases, What are you going to do about that? 'What do you think? With the expertise of Wolf Rinke, you're on your way to becoming the kind of manager that everyone will turn to, as you improve efficiency, productivity, and workplace morale.
'Tells you what you need to know to win in the game of leadership in these turbulent times' -J.W. Marriott, Chairman of the Board & President, Marriott Corp. "Put Wolf Rinke's winning strategies to work and you will succeed' - Kenneth Blanchard, PhD, co-author, :The One-Minute Manager".