International Management: Managing Across Borders and Cultures,Text and Cases, Global Edition

Helen Deresky is Professor Emerita at the State University of New York-Plattsburgh. Professor Deresky was born in England and worked and consulted in various industries in Europe for a number of years before settling in the United States and entering academia. Since then, her research interests have been in strategic implementation and also in management in Latin American countries and in Canada, for which she has developed teaching modules under U.S.D.E. research grants. Professor Deresky has published in various journals, including the Strategic Management Journal, Organizational Dynamics, and the Journal of Business Education, and has presented papers at numerous conferences in the United States and Canada. Stewart Miller is Professor of Management in the Department of Management at The University of Texas at San Antonio. Professor Miller has teaching and research interests in international strategy, liability of foreignness, international strategic alliances, internationalization and emerging markets. In 2017, he received the E. LouCurry Teaching Excellence Award. In 2021, he received the Col. Jean Piccione and Lt. Col. Philip Piccione Endowed Faculty Award for Research Excellence. His research has been published in the Academy of Management Journal, Strategic Management Journal, Journal of International Business Studies, Global Strategy Journal, Management International Review, and International Journal of Operations & Production Management among others.

PART 1: THE GLOBAL MANAGER'S ENVIRONMENT

1. Assessing the Environment: Political, Economic, Legal, Technological
2. Managing Interdependence: Social Responsibility, Ethics, Sustainability
Comprehensive Cases
Case 1: Eliminating Modern Slavery from Supply Chains: Can Nestle Lead the Way? (Africa/prize winning)
Case 2: Enrich Not Exploit: Can the New CSR Strategy Help The Body Shop Regain Its Glory? (Global)

PART 2: THE CULTURAL CONTEXT OF GLOBAL MANAGEMENT

3. Understanding the Role of Culture
4. Communicating Across Cultures
5. Cross-Cultural Negotiation and Decision Making
Comprehensive Cases
Case 3: Cross-Cultural Challenges for a Singaporean Expatriate in Zurich (Singapore/Switzerland)
Case 4: Anju Pathak Returns to India (India)

PART 3: FORMULATING AND IMPLEMENTING STRATEGY FOR INTERNATIONAL AND GLOBAL OPERATIONS

6. Formulating Strategy
7. Implementing Strategy: Strategic Alliances, Small Businesses, Emerging Economy Firms
8. Organization Structure and Control Systems
Comprehensive Cases
Case 5: Amazon in China: Can Elaine Chang Crack the Chinese Market? (China/Global)
Case 6: Coming to America: A Successful Japanese Acquisition in Global Business (Japan)
Case 7: Souq.com and the Battle for the Future of eCommerce in the MENA (Global/MENA)

PART 4: GLOBAL HUMAN RESOURCES MANAGEMENT

9. Staffing, Training, and Compensation for Global Operations
10. Developing a Global Management Cadre
11. Motivating and Leading
Comprehensive Cases
Case 8: Daimler Chrysler: Facing a Media Firestorm (Germany/Global)
Case 9: Cirque de Soleil's Global Human Resources Practices (Global)
Integrative Section
Integrative Term Project
Case 10: IKEA's Challenges in Russia (Russia)