21st Century Airlines

Nawal Taneja, whose experience in the aviation industry spans almost five decades, has worked for and advised major airlines and related businesses worldwide. His experience also includes the presidency of a small airline that provided schedule and charter service with jet aircraft and the presidency of a research organization that provided consulting services to the air transportation community throughout the world. On the government side, he has advised worldwide Departments of Civil Aviation, Finance, Economics, and Tourism in matters relating to the role of government-owned airlines and their management. Within the academic community, he has served on the faculties of the Massachusetts Institute of Technology (as an Associate Professor) and at Ohio State University (Professor and later as Chair of both the Department of Aviation and the Department of Aerospace Engineering).

Introduction, Responding to Changing Customer Expectations, Super-Connected Travelers, Corporate Travelers, Globalization of Consumers, Implications for, and Responses of, Airlines, Full-Service Airlines, Developments within the Low-Cost Sector, Takeaway, Platform-Based and Networked Businesses: New Forms of Collaboration, The Macroeconomic Shift: Industrial Era to Digital Era , Platforms, Network Effects , Technologies, Data, Internet of Things, Cloud Computing, Artificial Intelligence (AI) and Augmented Reality (AR), Human Resources, Implications for Airlines, Takeaway, Innovating and Evolving Airline Network Planning, Current and Evolving Systems, Conventional Planning Module Limitations, New Modules and Integrative Planning, Examples of Comprehensive, Dynamic, and Integrated Planning, What is Next?, Takeaways, Re-thinking Revenue Management , Historical Perspective, Existing System and Process Challenges , Step-Changing Options: Opportunities and Challenges, Customer Segmentation and Personalization, Pricing and Fare Management, Customer Experience, Takeaways, Re-designing Services for Next-Generation Customer Experience, Multi-industry insights, Mercedes-Benz, Uber, USAA, Westpac, Re-defining value and designing for it, Mapping the experience, Managing loyalty and brand, Critical Success factors, Building a platform, Managing service and experience during disruptions, Takeaway, Re-thinking the Airline Business for the Digital Era , Platforms , Digital Mindset, Digital Technologies, Digital Strategies, Digital Workplace, New Forms of Transportation , Takeaways, Thought Leadership Pieces, Loyalty at the Forefront of the Transformation Curve by Evert de Boer, General Manager Global Business Development, Travel, Aimi, High-Level Check List for developing a Data Strategy by Gary Doernhoefer, Vice President & General Counsel, Journera, Radical Digitization of Businesses by Stefan Jenzowsky, SVP, Siemens Convergence Creators, , The Flexible Flyer: Turning the Airlines Operating Model Downside UP by Dietmar Kirchner, Senior Aviation Advisor, Frankfurt/Germany, Meeting the Expectations of Todays’s Connected Customers and Empowered Passengers: On-Demand, Real-Time, End-to-End by Raymond Kollau, Founder AirlineTrends, Competition and Digitization by Dianchun Li, Chief Commercial Officer, Hong Kong Airlines, How much a threat from Long Haul Low Cost by Keith McMullan and James Halstead, Managing Partners, Aviation Strategy Ltd , Connecting the Dots at the Airports: The Potential of Transformation with Artificial Intelligence by Jim Peters, Chief Technology Officer, SITA, The Future of Secondary Airports by Parm Sidhu, Airport General Manager, Abbotsford International Airport , The changes & challenges affecting sales and distribution in the airline world by Trevor Spinks, Head of Sales and Distribution, Tiger-Scoot, Shifting Mind-Sets from Asset Management to Customer Value while Building a New Speed into the Business by Chris Stevens, Managing Partner, Digital Partners and Robin Barlass, Director of Strategy and Support Services, Metro Trains , The Evolving Paradigm of Interactive Selling based on Consumer Preferences by Ben Vinod, Senior Vice President and Chief Scientist, Sabre, Leadership Challenges in a Disruptive Era by Monika Wiederhold, Managing Director, Amadeus Germany, Index.