Human Relations

Lowell Lamberton is an emeritus business professor with an extensive background in both writing and business. He has worked as an expert consultant to many businesses, especially in the area of human behavior, specializing in organizational behavior and management. Prof. Lamberton has had many years of experience teaching management, human relations, and business communications classes at Central Oregon Community College and at Linfield College. He lives in Bend, Oregon, with his wife, Ruth, who is an artist.He holds two degrees in English, one from Walla Walla University and the other from the University of Nebraska. He also holds an MBA and an advanced professional certificate (APC) in management from Suffolk University in Boston, Massachusetts.Besides this textbook, he has also coauthored Working with People: A Human Relations Guide with Leslie Minor. Leslie Minor is a social psychologist and sociologist with a bachelors degree in psychology from the University of Washington (Seattle), and M.A. and Ph.D. degrees from the School of Social Ecology at the University of California (Irvine). Her teaching career spans more than 20 years, with teaching experience at large and small colleges, public and private, rural and urban, two-year and four-year institutions, in online and traditional formats, in the United States and in Singapore. She also has several years of experience in college administration.

Part 1: Human Relations and You





1. Human Relations: A Background





2. Self-Concept and Self-Esteem in Human Relations





3. Self-Awareness and Self-Disclosure





4. Attitudes and Values in Human Relations





5. Motivation: Increasing Productivity







 



Part 2: Human Relations in Groups





6. Communication and Human Relations





7. Teamwork and Leadership





8. Achieving Emotional Control







 



Part 3: Building Your Human Relations Skills





9.  Individual and Organizational Change





10. Creativity and Human Relations





11. Conflict Management





12. Stress and Stress Management





13. Your External and Internal Customers







 



Part 4: Thriving in a Changing World





14. Human Relations in a World of Diversity





15. Business Ethics and Social Responsibility





16. A Productive Workplace and Success