Hacking Digital: Best Practices to Implement and Accelerate Your Business Transformation

Michael Wade is Professor of Innovation and Strategy at the International Institute for Management Development (IMD) and directs the institution’s Global Center for Digital Business Transformation, a research group focused on digital disruption and transformation. His academic research has appeared in Harvard Business Review, MIT Sloan Management Review, Strategic Management Journal, and MIS Quarterly. He has written multiple books and article on digital transformation. Didier Bonnet is Professor of Strategy and Digital Transformation at IMD, and EVP of Global Digital Transformation at Capgemini Invent. Didier’s research has been published by Harvard Business Review, MIT Sloan Management Review, R&D Management, and Business Strategy Review, and he has been interviewed by Financial Times, Forbes, and other top publications about digital transformation. Tomoko Yokoi is a researcher and writer at IMD’s Global Center for Digital Business Transformation. Yokoi spent 20 years as a senior executive in B2B and B2C industries ranging from industrial technologies and healthcare to enterprise software and educational services. Nikolaus Obwegeser is a research fellow at the Global Center for Digital Business Transformation at IMD. His work has been published in MIT Sloan Management Review, Technovation, and Information Systems Management. 

INTRODUCTION 

Part One
Hacking the First Steps
Initiating Your Digital Transformation
1 CREATING A CLEAR AND POWERFUL
TRANSFORMATION OBJECTIVE 
2 BUILDING URGENCY WHEN YOUR
BUSINESS IS DOING WELL 
3 ALIGNING THE TOP TEAM TO DRIVE
TRANSFORMATION SUCCESS 
4 BUILDING ORGANIZATIONAL MOMENTUM
AND ENGAGEMENT 
5 TAKING AN INVENTORY OF EXISTING
DIGITAL INITIATIVES 
6 FUNDING YOUR DIGITAL TRANSFORMATION
PROGRAM 

Part Two
Hacking the Internal Organization
Setting Up the Right Organizational Dynamics
7 HOW TO GET YOUR BOARD ONBOARD 
8 CHOOSING THE RIGHT DIGITAL
GOVERNANCE MODEL 
9 HOW TO MAKE DIGITAL AND IT WORK TOGETHER 
10 ACCELERATING DIGITAL USING AGILE METHODS 
11 BUILDING AND MANAGING TECHNOLOGY
INFRASTRUCTURE 

Part Three
Hacking the External Environment
Working with the Outside World
12 BUILDING HYPERAWARENESS INTO
YOUR ORGANIZATION 
13 MANAGING PARTNERSHIPS AND ECOSYSTEMS 
14 INVESTING IN STARTUPS 
15 IMPLEMENTING OPEN INNOVATION EFFECTIVELY 
16 MANAGING DIGITAL TRANSFORMATION
RESPONSIBLY AND SUSTAINABLY 

Part Four
Hacking the Business Model Transition
Creating Value in New Ways
17 MOVING FROM PRODUCT-CENTRICITY TO
SERVICES AND SOLUTIONS 
18 CONVINCING CUSTOMERS TO PAY FOR
DIGITAL SERVICES 
19 COMPETING AGAINST OR WORKING WITH
DIGITAL PLATFORMS 
20 BUILDING A BALANCED PORTFOLIO OF
DIGITAL INITIATIVES 

Part Five
Hacking Digital Transformation Leadership
Leading People and Organizations
21 THE CHARACTERISTICS OF AGILE
DIGITAL LEADERSHIP 
22 HOW DIGITAL LEADERS CAN ESTABLISH
AND MAINTAIN CREDIBILITY 
23 MAKING THE CDO ROLE A SUCCESS 
24 HOW BEST TO DEVELOP DIGITAL SKILLS
WITHIN YOUR ORGANIZATION 
25 WORKING ACROSS SILOS 

Part Six
Hacking Digital Momentum
Anchoring and Sustaining Performance
26 SETTING UP A PIPELINE OF DIGITAL INITIATIVES 
27 SCALING DIGITAL INITIATIVES 
28 MEASURING THE PERFORMANCE OF
DIGITAL INITIATIVES 
29 STAYING ON TOP OF NEW TECHNOLOGIES 
30 HOW TO LEVERAGE DIGITAL FOR
ORGANIZATIONAL RESILIENCE 
 CONCLUSION 

 ACKNOWLEDGMENTS 
 NOTES 
 INDEX