The Global Diversity Desk Reference - Lee Gardenswartz, Anita Rowe, Patricia Digh, Martin Bennett

The Global Diversity Desk Reference

Managing an International Workforce
Buch | Hardcover
512 Seiten
2003
Jossey-Bass Inc.,U.S. (Verlag)
978-0-7879-6773-4 (ISBN)
66,85 inkl. MwSt
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Suitable for human resource professionals, this work offers a comprehensive guide on the topic of global diversity. It includes the research and a collection of much needed tools.
Written by a team of experts in the field of workplace diversity, "The Global Diversity Desk Reference" offers a strategic approach for international organizations that want to succeed in the worldwide marketplace by maximizing the potential of all their employees. You'll discover how to increase effectiveness in managing diversity at three levels: the individual, interpersonal, and organizational. You'll also get the practical tools, concrete suggestions, and pragmatic methods; you need to successfully manage a global workforce and create and align organizational systems, policies, and practices with the requirements of an international workforce. Included with the book is a free CD-ROM, containing customizable tools and templates.

Lee Gardenswartz and Anita Rowe are partners in the Los Angeles, California-based management consulting firm of Gardenswartz & Rowe. They are the authors of nine books including Managing Diversity in Health Care and Managing Diversity in Health Care Manual: Proven Tools and Activities for Leaders and Trainers, both from Jossey-Bass. Patricia Digh's firm, RealWork, focuses on the human, business, and societal costs of exclusion and discrimination. Her book Global Literacies: Lessons on Business Leadership and National Cultures was named by Fortune magazine as a best business book of the year 2000. Martin F. Bennett is a principal in Bennett Consulting, a training and management consultancy that focuses on nationality, ethnicity, and spirituality in the workplace.

List of Models, Tools, and Exercises.CD-ROM Contents.Acknowledgments.Introduction.PART ONE: FOUNDATIONS OF GLOBAL DIVERSITY.1. Beyond Diversity: What Is Culture?Diversity: An Evolving Concept.What Is Diversity?Global Diversity as the Next Step.Globalization and Diversity.Definitions of Culture.Answering Universal Problems-Differently.Dimensions of Culture.Values.Three Cultures Model.Developing Intercultural Sensitivity.Cultural Costs.Building a Business Case for Global Diversity.Glossary of Terms.2. What Is Global Diversity?Evolving Domestic Diversity Models.Six Spheres of Inclusion Model.The Stages of Globalization: Applying a Diversity Model.Conclusion.PART TWO: MANAGING A GLOBAL WORKFORCE.3. Communicating Effectively Across Cultures.Understanding the Cultural Underpinnings of Global Communication.Dealing with Cultural Influences on Communication.Dealing with Verbal and Nonverbal Aspects of Cross-Cultural Communication.Judging the Effectiveness of Global Communication.Using Interpreters in a Global Organization.Using Translators Effectively.Selecting Appropriate Communication Vehicles.Communicating in Writing.Planning and Leading Meetings.Making Presentations.4. Maximizing Global Teams and Work Groups for Higher Performance.Awareness: Understanding the Nature and Impact of National Culture on the Team.The Impact of Culture on Team Performance.Challenges Surrounding National Culture.Benefits of Managing Cross-Cultural Differences.Creating a Framework for Developing High-Performance Teams.Enhancing Task and Relationship Functions Through Technology.Defining Team Leadership at All Levels of an Organization.5. Managing Conflict in an International Environment.What Is Conflict?The Impact of Culture on Conflict.I or Thou?The Concept of Face.Culturally Appropriate Strategies for Resolving Conflict.Conflict as a Source of Innovation.6. Problem Solving in Global Organizations.The Impact of Culture: Defining What a Problem Is.Acknowledging Myths and Realities of Problem Solving.Identifying Influences on Problem Solving Across Borders.The Importance of Organizational Culture in the Problem-Solving Process.The Three-Step Problem-Solving Process.PART THREE: DEVELOPING YOUR ORGANIZATION'S GLOBAL COMPETENCE.7. Systems for Using People Effectively in Global Organizations.Political, Social, and Economic Variables.The Global Diversity Capability Cycle.Global Diversity Interviewing Guidelines.Diversity and International Assignments.Training and Development.Compensation and Rewards.Summary.8. Managing Performance in an International Workforce.Corporate Culture Bias.A Word of Caution.Themes for Resolving Culture and Diversity.The Five-Focus Performance Dialogue Model.Applying Global Diversity in a Performance Management System.Guidelines for a Global Performance Management System (GPMS).Performance Management as a Metaphor for Global Diversity.9. You as a Tool: Leader as a Change Agent.Change and How Different Cultures React to It.Corporate Culture Styles and Change.Essential Change Agent Behaviors.Steps to Help Global Employees Deal with Change.PART FOUR: RESOURCES AND APPENDIX.Resources for Managing Global Diversity.Appendix.Guide to Tools and Activities for Use in Global Organizations.Sample Agendas for Training and Development Sessions.Index.About the Authors.How to Use the CD-ROM.

Erscheint lt. Verlag 11.7.2003
Zusatzinfo Illustrations
Verlagsort New York
Sprache englisch
Maße 187 x 245 mm
Gewicht 1191 g
Einbandart gebunden
Themenwelt Wirtschaft Betriebswirtschaft / Management Personalwesen
ISBN-10 0-7879-6773-4 / 0787967734
ISBN-13 978-0-7879-6773-4 / 9780787967734
Zustand Neuware
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