Managing Mental Health Services

Amanda Reynolds is Lewisham Borough Manager within the adult service of Lewisham and Guys NHS Trust. Prior to this she worked at the Maudsley Hospital, initially as a Directorate Manager within the adult services and then as a Service Development Manager assisting with the reprovision from Warlingham Park Hospital in Croydon. She is a trained psychiatric nurse who first gained her management and project skills working in a housing department with the homeless mentally ill in a joint financed service experience. Professor Graham Thornicroft is a Consultant Psychiatrist working for the Bethlem and Maudsley NHS Trust in a Community Mental Health Team in Croydon since September 1996. For the previous five years he worked as a Consultant Psychiatrist in Camberwell, and took part in developing a wide range of Community Mental Health services. He is also Head of the Section of Community Psychiatry (PRiSM) at the Institute of Psychiatry in London, which undertakes a wide range of research in the field of mental health service evaluation, cost-effectiveness, needs and outcome assessment, and psychiatric epidemiology.

Section A: Context


Introduction
Policy background


Section B: Six key steps for developing manageable mental health services


The vision
agreeing the guiding principles
Estimating population needs
Making an organizational diagnosis
Writing the strategic business plan
Delivering the service components
Review and evaluation


Section C: The six key managerial tasks


Managing the change process
Human resources 'the untapped potential'
Managing budgets
Creating a robust infrastructure
Allies or adversaries
Surviving the future
Index.