Essential Ken Blanchard Collection, The

Ken Blanchard, chief spiritual officer of The Ken Blanchard Companies, has had an amazing impact on the management of millions of people. Honored as one of Amazon's 25 best-selling authors, his blockbuster books include The One Minute Manager; Leadership and the One Minute Manager; Raving Fans; Gung Ho!; and Leading at a Higher Level. Garry Ridge is President/CEO of WD-40. He teaches leadership, talent management, and succession planning at the University of San Diego's Executive Leadership program, and was named Director of the Year for Enhancement of Economic Value by the Corporate Directors Forum. Colleen Barrett is President Emeritus of Southwest Airlines. As President, she oversaw management, Leadership, and budgeting for Marketing, Communications, People, Customer Relations, Employee Relations, Reservations, Security, and the Executive Office.

Helping People Win at Work: A Business Philosophy Called "Don't Mark My Paper, Help Me Get an A"

Introduction

ONE Don't Mark My Paper, Help Me Get an A

TWO Building the Right Culture

THREE My Leadership Point of View

FOUR The Simple Truths About Helping PeopleWin at Work

Simple Truth 1 Performing Well: What Makes People Feel Good About Themselves

Simple Truth 2 To Help People Perform Well, an Effective Performance Management System Must Be Established

Simple Truth 3 It All Starts with Performance Planning

Simple Truth 4 The Biggest Impact on Performance Comes from Day-to-Day Coaching

Simple Truth 5 Trust Is Key to Effective Coaching

Simple Truth 6 The Ultimate Coaching Tool: Accentuating the Positive

Simple Truth 7 Redirection Helps Get Performance Back on Track

Simple Truth 8 Deliver Reprimands with Caring Candor

Simple Truth 9 Performance Reviews Should Be About Retaking the Final Exam

Simple Truth 10 Developing and Sharing Your Leadership Point of View Is a Powerful Communication Tool for Your People

Simple Truth 11 Servant Leadership Is the Only Way to Go

Simple Truth 12 Celebrate Successes

Epilogue 155

APPENDIX A The WD-40 Company Goal Review Form 159

About the Authors

Services Available

Index



LEADING AT A HIGHER LEVEL: Revised and Expanded Edition: Blanchard on Leadership and Creating High Performing Organizations

Introduction: Leading at a Higher Level by Ken Blanchard

SECTION I: SET YOUR SIGHTS ON THE RIGHT TARGET AND VISION

CHAPTER 1 IS YOUR ORGANIZATION HIGH PERFORMING?

CHAPTER 2 THE POWER OF VISION

SECTION II: TREAT YOUR CUSTOMERS RIGHT

CHAPTER 3 SERVING CUSTOMERS AT A HIGHER LEVEL

SECTION III: TREAT YOUR PEOPLE RIGHT

CHAPTER 4 EMPOWERMENT IS THE KEY

CHAPTER 5 SITUATIONAL LEADERSHIP II: THE INTEGRATING CONCEPT

CHAPTER 6 SELF LEADERSHIP: THE POWER BEHIND EMPOWERMENT

CHAPTER 7 PARTNERING FOR PERFORMANCE

CHAPTER 8 ESSENTIAL SKILLS FOR PARTNERING FOR PERFORMANCE: THE ONEMINUTE MANAGER

CHAPTER 9 COACHING: A KEY COMPETENCY FOR LEADERSHIP DEVELOPMENT

CHAPTER 10 SITUATIONAL TEAM LEADERSHIP

CHAPTER 11 ORGANIZATIONAL LEADERSHIP

CHAPTER 12 STRATEGIES FOR LEADING A CHANGE

CHAPTER 13 MANAGING A SUCCESSFUL CULTURE TRANSFORMATION

SECTION IV: HAVE THE RIGHT KIND OF LEADERSHIP

CHAPTER 14 SERVANT LEADERSHIP

CHAPTER 15 DETERMINING YOUR LEADERSHIP POINT OF VIEW

ENDNOTES

ACKNOWLEDGMENTS

ABOUT THE AUTHORS

SERVICES AVAILABLE

INDEX



Lead with LUV: A Diff erent Way to Create Real Success

Foreword

What Is Leadership?

Celebrating Successes

Having Mentors

Servant Leadership is Love in Action

Understanding Servant Leadership

The Triple Bottom Line

Employer of Choice

Provider of Choice

Investment of Choice

Making Unions Your Business Partners

Citizen of Choice

A Compelling Vision

A Significant Purpose

A Picture of the Future

Clear Values

What Makes Servant Leadership Work?

Defining Love

Maintaining a Strong Culture

Differences Between Self-Serving and Servant Leaders

Final Words

Epilogue

Endnotes

LUV Notes

About the Leading at a Higher Level Series

About the Authors