A Practical Guide to Knowledge Management

Sue Brelade works as a human resources consultant with wide-ranging experience in the practical application of training and development and HR, working in sectors as diverse as government, media, travel, financial services and with trade bodies. She regularly writes for professional journals. Chris Harman works at senior and strategic levels in organisations. A former local government Chief Officer, he now works in the television industry. His work on management development has gained wide recognition and he has served on national committees.

1. INTRODUCTION TO KNOWLEDGE MANAGEMENT; Definitions of knowledge management; The language of knowledge management; Drivers for knowledge management; Knowledge management activities; 2. KNOWLEDGE MANAGEMENT - THE SYSTEMS DIMENSION; Technical perspectives on knowledge management; The Internet, 'intranets' and the World Wide Web; Virtual communications and virtual relationships; 3. KNOWLEDGE MANAGEMENT - THE PEOPLE DIMENSION; People management policies and practices in the knowledge environment; Motivating and rewarding knowledge workers; Recruitment, retention and succession planning in a knowledge environment; Impact of knowledge management on the role of managers; Training and development in a knowledge environment; Team working in a knowledge environment; 4. KNOWLEDGE MANAGEMENT - THE ORGANISATIONAL DIMENSION; The cultural challenge of effective knowledge management. New organisational forms in the knowledge economy; Identifying knowledge resources - knowledge audits; Transferring knowledge - A 'merger' case study; 5. CONCLUSION; Lessons from the growth in knowledge management; Political and regulatory perspectives on knowledge management and the knowledge economy; Preparing for the future in the knowledge driven economy.