Retail Innovation Reframed

Gareth Jude is Co-Founder and Asia Pacific Leader of ThinkUncommon based in Sydney, Australia. He was formerly group wide merchandise/marketing and store planning manager for the DSE division of Woolworth's where he led the launch of Australia's first full range, fully trading website by a traditional retailer. He has had several senior leadership or CEO roles in retail and is a highly respected influencer in Australian retail. He is passionate about educating the next generation of retailers and has done so at Sydney, Macquarie, University of Technology Sydney and Shanghai Jiao Tong Universities. Andrew Smith is Co-Founder and Manging Partner for the Americas of ThinkUncommon, based in New York, New York. He has formerly held roles including the Head of Customer Experience Strategy and the Head of Retail Operations for Telstra in Australia as part of a retail career focused on experience and technology innovation. He brings a decade of successful execution of innovation as a process in retail across two continents, with a focus on the new skills required for retailing during disruption.

Section - 00: Introduction;
Section - ONE: Why the retail industry needs to reframe;
Section - 01: Why retail needs to be reframed;
Section - 02: Why innovation is hard for retailers;
Section - 03: Retail innovation as a process;
Section - TWO: Your Innovation quest;
Section - 04: Stage 1 – Resetting the foundations and building an innovation Launchpad;
Section - 05: Stage 2 – Filter the right ideas using the golden rule;
Section - 06: Stage 3 – Get innovation-ready;
Section - 07: Stage 4 – Analyse and design the solution;
Section - 08: Stage 5 – Make the design and scale it;
Section - 09: Stage 6 – Embedding and making it the new normal;
Section - THREE: The different paths of innovation;
Section - 10: Urgent innovation;
Section - 11: Innovation in small retail businesses;
Section - 12: Weaving innovation into the operating fabric of your business;
Section - 13: Conclusion;
Section - 14: Index