Managing Quality

Barrie G. Dale is United Utilities Professor of Quality Management and Head of the Manchester School of Management, UMIST. He is co-editor of the International Journal of Quality and Reliability Management and a academician of the International Academy for Quality. His previous books include Quality Costing (Third Edition, 1999), Quality Improvement Through Standards (Second Edition, 1991) and The Road to Quality (1993), Working Partnership (1998), Managing Business Improvement and Quality (1998), Managing Quality and Human Resources (Second edition 1997), Total Quality Management (Blueprint 1999).

List Of Figures.List Of Tables.List Of Contributors.Glossary Of Terms.Preface.Part I: The Development, Introduction and Sustaining of Total Quality Management:.Total Quality Management: An Overview: Barrie G. Dale.The Role Of Management In Total Quality Management: Barrie G. Dale.The Received Wisdom On Total Quality Management: Barrie G. Dale.The Introduction Of Total Quality Management: Barrie G. Dale.A Framework For The Introduction Of Total Quality Management: Barrie G. Dale.Levels Of Total Quality Management Adoption: Barrie G. Dale And David Lascelles (Managing Director), David Lascelles Associates, Manchester, UK.Sustaining Total Quality Management: Barrie G. Dale.Part II: The Business Context of Total Quality Management:.Policy Deployment: Roy Lee (Squadron Leader, Support Management Group), Royal Air Force, Wyton, UK, And Barrie G. Dale.Quality Costing: Barrie G. Dale.Managing Human Resources For Quality Management: Adrian Wilkinson (Professor Of Human Resource Management), University Of Loughborough, UK, And Alan Brown (Professor Of Human Resource Management), Edith Cowan University, Australia.Managing Service Quality: Barbara R. Lewis (Professor Of Marketing), Manchester School Of Management, UMIST.Supplier Development: Bernard Burnes (Senior Lecturer In Operations Management), Manchester School Of Management, UMIST And Barrie G. Dale.Business To Business, Old Economy Businesses And The Quality Function: Roger Williams (Professor Of Business And Management), Erasmus University, Holland, And Rolf Visser (Chair), AAA (Investment Company), Amsterdam, Holland.Part III: Quality Management Systems, Tools and Techniques:.Quality Management Systems: Barrie G. Dale.Integrated Management Systems: George Wilkinson (Former Operations Manager), British Telecom, And Barrie G. Dale.Tools And Techniques: An Overview: Barrie G. Dale.Quality Function Deployment: Ian Ferguson (Managing Director), Ferguson Associates, Birmingham, UK, And Barrie G. Dale.Design Of Experiments: Ian Ferguson (Managing Director), Ferguson Associates, Birmingham, UK, And Barrie G. Dale.Failure Mode And Effects Analysis: John Aldrige (Quality Manager), Siemens Standard Drives, Congleton, UK, And Barrie G. Dale.Statistical Process Control: Barrie G. Dale And Peter Shaw (TQM Project Officer), Manchester School Of Management, UMIST, UK.Benchmarking: Rory Love (Quality Engineer), Alexanders Ltd, Falkirk, UK And Barrie G. Dale.Business Process Re-Engineering: John Macdonald (Managing Director), John Macdonald Associates, Surrey, UK, And Barrie G. Dale.Teams And Teamwork: Barrie G. Dale.Self-Assessment, Models And Quality Awards: Barrie G. Dale.Part IV: Total Quality Management Through Continuous Improvement:.Epilogue: Barrie G. Dale.Index.