Slow and Grow

Contents
Volume 1 - The Philosophy

The Slow Movement: Applications in Dentistry
How It All Started
• Mass Economy
• The Harried Dentist
• The Cult of Calmness
• A Change of Focus in Education
• Practical Applications of the Slow Movement
• Slow Medicine
• Slow Dentistry

The Slow Approach
• A Revolution in Concept
• What, Why, How, and What For
• Focus on the Patient
• From Philosophy to Method
• Basic Principles
• Advantages for Professionals
• Advantages for Patients

The Importance of Balance
• More vs. Less
• Balanced Quality
• Fast vs. Slow
• Complete Dentistry
• Patient Profiles
• For the Responsible Use of Technology
• The Value of Prevention
• Natural Teeth vs. Implants
• Overtreatment vs. Undertreatment

Living and Practicing Slow
• Setting an Example
• A Game Plan
• Personal Organization
• Ultra-productivity
• The Competition
• A Value Proposition Formula
• Achieving Success

Volume 2 - The Method

The Dental Clinic: Practice Management
Dental Practice Management
• The Importance of Management
• Management Functions
• A Change in Mindset
• Vision, Mission, and Values
• Business Ethics in Dentistry
• Market Study
• Demand Analysis

Basic Finances
• Creating an Objective Plan
• The Business Plan
• Information Management
• Organizing the Schedule
• Factors that Influence Time Management
• The Concept of "Total Quality"
• Non-Quality Costs

Dental Practice Management
• Profitability
• Purchases and Investments
• Account Management
• Costs
• Financial Budget
• Establishing Fees

Dental Practice Marketing
• Internal and External Marketing
• Brand Value
• The Practice as a Marketing Element
• The Marketing Mix
• Advertising
• The Website
• Engagement in Social Networks

The Dentist as Leader: Leadership and Teamwork
Management Skills for Dentists
• The Practice Director
• The Basic Functions of the Business Person
• Basic Qualities and Functions
• Leadership vs. Management
• Personal Organization
• Power vs. Authority

Human Resources Management
• The Value of People
• Team Selection and Training
• Chain of Command
• Employee Duties
• Company Handbook
• Conduct Codes

Creating a Successful Team
• Emotional Intelligence
• A Positive Attitude
• The Value of Talent
• Make Your Team Loyal
• Happiness in the Workplace
• Reaching Objectives

Teamwork
• The Basic Principles of Teamwork
• Empowerment
• Internal Communication
• Staff Meetings
• Conflict Resolution
• Team Maturity

Patients: Satisfaction and Loyalty
Patient Services
• Patient or Client?
• Purchasing Dental Services
• Elements of Communication
• Communication Barriers
• Communicate Successfully
• Phases in the Consumption Process
• Patient Services

Initial Consultation
• First Impressions
• ABC1 Protocol
• The Last Visit
• Diagnostic Value
• Treatment Plan
• Treatment Proposal
• Selling Without Actually Trying to
• Visual Aids
• The Goal is a "Yes"

Patient Satisfaction Management
• Our Patients' Expectations
• Patient Opinion
• Complaints and Claims
• Conflict Resolution
• Word-of-Mouth
• Patient Satisfaction, Loyalty, and Retention

Patient Retention
• Aftermarketing
• The Value of Patient Retention
• From Satisfied to Retained
• Promoter, Referrer, Advocate
• The Recall System
• Keys for Retaining Patients