ISE Operations and Supply Chain Management

F. Robert Jacobs is Chase Faculty Fellow Professor of Operations Management at the Kelley School of Business, Indiana University. He received a B.S. in Industrial Engineering as well as Computer and Information Science, an MBA, and a Ph.D. in Operations Management all from The Ohio State University.  Richard B. Chase is Director of the Center for Operations Management Research and Education at USC. He is widely published in both books and academic journals and is considered one of the top service "gurus" in the field. He is on the Editorial Advisory Board of the Journal of Operations Management, an Advisor to Production and Operations Management journal, and a Fellow of the Decision Sciences Institute.

Section One: Strategy, Products, and Capacity
Ch. 1 Introduction
Ch. 2 Strategy
Ch. 3 Design of Products and Services
Ch. 4 Projects
Ch. 5 Strategic Capacity Management
5S Investment Analysis
Ch. 6 Learning Curves

Section Two: Manufacturing and Service Processes
Ch. 7 Manufacturing Processes
7S Manufacturing Technology
Ch. 8 Facility Layout
Ch. 9 Service Processes
9S Health Care
Ch. 10 Waiting Line Analysis and Simulation
Ch. 11 Process Design and Analysis
11S Operations Consulting
Ch. 12 Six Sigma Quality
Ch. 13 Statistical Quality Control

Section Three: Supply Chain Processes
Ch. 14 Lean Supply Chains
Ch. 15 Logistics, Distribution, and Transportation
Ch. 16 Global Sourcing and Procurement

Section Four: Supply and Demand Planning and Control
Ch. 17 The Internet of Things and ERP
Ch. 18 Forecasting
Ch. 19 Sales and Operations Planning
19S Linear Programming Using the Excel Solver
Ch. 20 Inventory Management
Ch. 21 Material Requirements Planning
Ch. 22 Workcenter Scheduling
22S Theory of Constraints

Appendices
A Interest Tables
B Negative Exponential Distribution: Values of E–X
C Areas of the Cumulative Standard Normal Distribution
D Uniformly Distributed Random Digits
E Answers to Selected Objective