Organizational Behavior

Part 1: Why Do I Need to Study Organizational Behavior?

1 Introducing Organizational Behavior 1-1

1.1 Organizational Behavior 1-2

1.2 Thinking Critically about Organizational Behavior 1-6

1.3 Managers, Team Leaders, and Organizational Behavior 1-13

2 OB in Context 2-1

2.1 Why Context Matters in OB 2-2

2.2 Building Effective Organizational Cultures 2-9

Part 2: Why Do People Behave as They Do?

3 Individual Differences 3-1

3.1 Personality 3-2

3.2 Values 3-15

4 Perception and Emotion 4-1

4.1 Perception and Attribution 4-2

4.2 Emotions and Moods 4-8

4.3 Attitudes 4-12

5 Motivation 5-1

5.1 Motivation and Performance Management 5-2

5.2 Needs Theories of Motivation 5-9

5.3 Process Theories of Motivation 5-14

6 Work Well in Teams 6-1

6.1 Understanding Team Effectiveness 6-2

6.2 Understanding Team Dynamics 6-8

6.3 Building a High-Performance Team 6-15

7 Be an Effective Leader and Follower 7-1

7.1 Understanding Leadership 7-2

7.2 Leaders in Action 7-9

7.3 Understanding Followership 7-16

8 Understand and Manage Power and Politics 8-1

8.1 Understanding Power 8-2

8.2 Build Your Power Bases 8-7

8.3 Navigate the Political Landscape 8-13

9 Build Strong Relationships and Networks 9-1

9.1 Build Strong Relationships 9-2

9.2 Building Strong Networks 9-7

9.3 Leveraging Your Network 9-13

10 Develop Communication Skills 10-1

10.1 Communicating for Influence 2

10.2 Handle Difficult Conversations Using Supportive

10.3 Develop Your Feedback and Listening Skills 10-14

Part 3: How Do I Effectively Manage Myself and Influence Others?

11 Handle Conflict, Negotiation, and Decision Making 11-1

11.1 Manage Conflict 11-2

11.2 Learn How to Negotiate 11-8

11.3 Be a More Effective Decision Maker 11-15

OB SKILLS WORKBOOK W-1

GLOSSARY G-1

Self-Test Answers ST-1

Notes N-1

Index I-1