How to be an Even Better Manager

Michael Armstrong is Joint Managing Partner of E-reward and an independent management consultant. His books have sold over 500,000 copies worldwide and are translated into over 20 languages. Among them are Armstrong's Handbook of Human Resource Management, Armstrong's Handbook of Performance Management, Armstrong's Handbook of Management and Leadership and Strategic Human Resource Management (Kogan Page).

Achieving results; Assertiveness; Benchmarking; Budgeting; Case presentation; Change Management; Clear thinking; Coaching; Communicating; Conflict management; Continuous improvement; Controlling; Coordinating; Corporate culture and how to manage it; Cost cutting; Counselling; Creative thinking; Crisis management; Delegation; Developing people; Empowering; Getting on; How things go wrong; Improving organisational effectiveness; Innovating; Interviewing; Leadership; Managing your boss; Meetings; Motivating; Negotiating; Objective setting; Organising; Performance management; Persuading; Planning; Policies; Power and politics; Presentations and effective thinking; Problem solving and decision-making; Productivity improvement; Profit improvement; Re-engineering the business; Report writing; Strategic management (new); Stress management; Team management; Time management; Total quality management; Trouble shooting.