Responsible Organizations in the Global Context (eBook)

Annie Bartoli is tenured Professor and Scientific Director at the Larequoi Research Center in Management, University of Versailles-St-Quentin, France, and research professor at Georgetown University, Center for International Education and Development (CIED), USA. Jose-Luis Guerrero is tenured Associate Professor at the Georgetown University McDonough School of Business, USA, doctor honoris causa from Ovidius University, Romania, and fellow at the Judge Business School, Cambridge University, England. Philippe Hermel is Research Professor at Georgetown University, Center for International Education and Development (CIED), USA, tenured Professor at Larequoi Research Center, and honorary dean of ISM Graduate School of Management at the University of Versailles-St-Quentin, France.

Foreword: Business and Society ApproachedInclusively, Globally, and Historically 5
References 9
Contents 11
Notes on Contributors 14
List of Figures 20
List of Tables 21
1: Introduction: What Does Responsibility Mean to Organizations in the Current Global Context? 22
Some Challenging Questions Regarding Organizations’ Responsibility 23
Identifying Some Origins of the Concept of Responsibility for Organizations 24
Responsibility in the Global Context 25
Definitions and Contours of Responsible Organizations 27
Responsibility and Ethics 28
Responsibility and Big Data 29
Responsibility and Inclusion 31
What Is Responsibility for Public Organizations? 32
Genesis and Objectives of the Book 33
References 34
Part I: Ethics and Human Resource Management as Key Parts of Organizational Responsibility 39
2: The Ethical and Responsible Organization: Organizational Due Process, Employee Voice, and Procedural Justice in Human Resource Management 40
Introduction 40
Strategic Overview 41
Nonunion Procedures for Due Process 42
Informal Procedure 43
Formal Procedures 44
Arbitration 44
System of Appeal Steps Upward Through Management 45
Grievance Appeal Boards 46
Summation 48
Policy Recommendations for Ethical Procedural Justice 50
Recommendations for Future Research 51
Nonunion Grievance Mechanisms in Academic Institutions 51
Measuring the Effectiveness of the Nonunion Grievance Process 52
Mediation of Employee Rights Disputes in Corporations 52
Corporate Ombudsman Issues in Relation to the Nonunion Grievance Procedure 53
Due Process Issues for Nonunionized Employees 53
Nonunion Grievance Procedures in Nonprofit Organizations 53
Nonunion Grievance Procedures in Governmental Agencies 54
Nonunion Conflict Resolution in High Technology Firms 54
International Human Resource Management Comparisons 54
Summary and Conclusions 55
References 56
3: Continual Improvement Concepts Applied to Organizational Responsibility 58
Introduction 58
A Background of Continual Improvement Methods 59
Organizational Challenges with Social Responsibility 62
Solutions for Organizational Structure and Action 63
Examples of Continual Improvement for Social Responsibility 65
Recommendations and Conclusion 67
References 68
4: CSR, Employee Commitment, and Survival During Crisis Period: The Case of Tunisia 69
Introduction 69
CSR and Employee Commitment 71
CSR 71
Employees’ Organizational Commitment 71
The Impact of CSR on Employees’ Commitment Over Crisis Period 74
Research Methodology 76
Access to Real Method: Four Case Studies 77
Data Collection Methods 77
Results and Discussion 78
CSR Practices 78
Revolution Crisis Impact 80
CSR and Organizational Commitment Over Crisis Period 82
Conclusion 86
Appendix 1 87
Appendix 2 88
Interview Guide 88
Introduction 88
References 90
Webography 94
Part II: Communication and Reputation Related to Social Responsibility 95
5: Classifying Ethics Codes Using Natural Language Processing 96
Normative Approach to Ethics Codes 97
Descriptive Approach to Ethics Codes: Values Versus Compliance 98
Code Impact Literature 100
Importance of Language 100
Measurement 101
Model 102
What Is a Word? 102
How Do Words Form a Document? 103
How Is the Content of a Document Measured? 103
From Comparisons to Classifications 105
How Does an Algorithm Classify? 105
Building a Classifier 105
Support Vector Machines 106
Data 107
Tools 108
Results 109
Model Measurements 109
Training and Testing 109
Classification 110
Discussion 111
Extensions 111
References 111
6: Because It’s Worth It? A Critical Discourse Analysis of Diversity: The Case of L’Oréal 114
Introduction 114
Literature Review 116
Diversity Management: Turning Critical 116
Discourse and Discursive Legitimation 117
Diversity Management and Discursive Legitimation 118
Case and Methods 120
Results 122
The Discursive Construction of Diversity in L’Oréal’s Communication 122
Discourse Types About Diversity Issues 125
Rationalistic Discourse 125
Societal Discourse 127
Appropriative Discourse 128
Discussion 129
References 131
7: Aesthetic CSR Communication: A Global Perspective on Organizational Art Collections 134
Introduction 134
Organizational Aesthetics (OA) 135
Corporate Social Responsibility (CSR) and Corporate Sustainability (CS) 136
Aesthetic Communication Strategies of Global Banks 138
Insights into Financial Aesthetics 139
Société Générale 139
Banca Monte dei Paschi di Siena (MPS) 140
UBS 142
Deutsche Bank 143
Aesthetic Responsibility in the Global Environment 144
Critical Views 145
Concluding Remarks 146
Future Perspectives 146
References 147
8: Making Multinational Corporations Aware of Their Social Responsibility: Law Versus Reputation? 150
CSR “Soft Law”: Using Functional Legitimacies to Affirm or Challenge Reputations 152
“Fuzzy” Law: Using the Functional Legitimacy of the Interpreter of the Standard 154
“Gentle Law”: Using the Functional Legitimacy of the Author of the Standard 157
Tomorrow’s Legal Levers on the Issue of Law, Reputation, and CSR 158
The Lever of Misleading Publicity Law 159
The Lever of Compliance Law 161
References 164
Part III: Representations and Practices of Responsibility in the European Context 167
9: Corporate Social Responsibility in Europe: Discourses and Practices 168
Introduction 168
CSR: Concepts and Strategies 169
CSR Strategies and Practices: Four Examples 173
Danone 174
L’Oréal 175
Michelin 177
Veolia 178
Articulating Discourses to Practices, and Practices to Discourses 180
Conclusion 186
References 187
10: CSR Practices: The Case of Veolia in Three European Countries 190
Introduction 190
Veolia CSR: An Explicit Strategy 191
Economic, Legal, Ethical, and Philanthropic Responsibilities 192
Stakeholders and Partnerships 194
Transparency, Innovation, Climate, and Biodiversity 195
Social and Societal Strategy 196
Veolia’s CSR in France 197
Veolia’s CSR in Slovakia 200
Veolia Slovakia: Organization, Activities, and CSR 201
Relationship Subsidiary: Headquarters 202
Veolia’s CSR in Bulgaria 204
CSR in Sofiyska Voda AD: Part of Veolia Group 205
In-Depth Interviews with Representatives of Sofiyska Voda AD 206
Veolia: Sofiyska Voda Context 207
CSR Policy and Practices 208
Conclusion 209
References 210
11: Social Costs of Non-Responsible Research 213
Introduction 213
Responsibility in Science: Who, What, Why? 214
Research Fraud and Its Costs 218
Responsible Innovation in the Context of Sustainability 223
The Paradoxical Case of Dieselgate 225
Towards Integrative Quality Assurance Procedures 229
References 232
Part IV: New Forms of Responsibility to Address Societal Challenges 234
12: Social Networks and Professional Communities: A Fair Governance? 235
Introduction 235
An Issue of Governance 235
Networks, Communities, and the Governance Model 236
The Participant-Governed Network: Self-Governance 239
Network Perspective 239
Community Perspective 239
Too Much Solidarity Kills Solidarity 240
The Lead Organization-Governed Network: Hierarchical Governance 241
Network Perspective 241
Community Perspective 242
Too Much Monitoring Kills Practice Sharing 242
The Network Administrative Organization: “Democratic Governance” 243
Too Much Democracy Kills Democracy 244
Conclusion 245
References 247
13: Corporate Social Responsibility in Times of Internet (In)security 249
Introduction 249
Defining the Scale and Cost of Data Breaches and Cyber Threats 250
Possible Cyber Threats 252
Social Oversharing in the US, Poland, UAE, and Worldwide 254
Innovative Approaches to Corporate Social Responsibility 256
Socially Responsible Online Campaigns 257
Conclusion 258
References 259
14: Integration and Coordination of Care and Social Services as a Responsible Way of Handling Psychiatric Disability 263
Introduction and Research Question 263
Exploration of Primary Concepts and Theoretical Frameworks 265
Integration 266
Coordination 268
Case Management 269
Empowerment 271
Empirical Research: Case of an Innovative Organization in Mental Health 272
Presentation of the Studied Organization 272
Empirical Approach 273
Synthetic Analysis and Interpretation of Results 274
Highlighting of the Efficiency of the Concepts 274
Procedures of Integration 274
Implementation of Coordination Processes 275
Case Management 275
Empowerment 277
Challenges and Difficulties Encountered 278
Discussion and Conclusion 279
References 281
15: Postface and Conclusion: Current Challenges and Forward-Thinking Perspectives on Responsibility in Organizations 286
Introduction 286
Various Perspectives of Responsibility 287
Institutional Perspective 287
International Perspective 290
Professional Perspective 291
Key Issues That Responsible Organizations Are Likely to Face in the Future 292
Institutional Perspective 292
International Perspective 294
Professional Perspective 295
Conclusion 296
References 297
Index 298