A Guide to Computer User Support
Seiten
1998
Course Technology Inc (Verlag)
978-0-7600-7001-7 (ISBN)
Course Technology Inc (Verlag)
978-0-7600-7001-7 (ISBN)
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This guide provides an overview of the knowledge, skills, and abilities necessary for employment in the user support industry. Developed with the input of industry advisors, the text emphasizes problem-solving and communications skills in addition to technical knowledge. Using creative hands-on exercises and case projects, students apply their knowledge and develop their ideas and skills, both individually and in teams, to help prepare them for the team-oriented work environment of the 1990s.
Introduction to end user computing; introduction to computer user support; product evaluation strategies and standards; user needs analysis and assessment; installation of end user computer systems; training for computer users; documentation for end users; computer facilities management tasks; help desk operation; troubleshooting computer problems; information resources for user support; applications software development.
Erscheint lt. Verlag | 10.10.1998 |
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Zusatzinfo | Illustrations |
Verlagsort | Boston, MA |
Sprache | englisch |
Themenwelt | Informatik ► Office Programme ► Outlook |
Wirtschaft ► Betriebswirtschaft / Management ► Wirtschaftsinformatik | |
ISBN-10 | 0-7600-7001-6 / 0760070016 |
ISBN-13 | 978-0-7600-7001-7 / 9780760070017 |
Zustand | Neuware |
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