What to Do When Things Go Wrong: A Five-Step Guide to Planning for and Surviving the Inevitable—And Coming Out Ahead
McGraw-Hill Education (Verlag)
978-1-260-44158-1 (ISBN)
Business is full of surprises. No one understands this better than Frank Supovitz, who spent ten years making sure the Super Bowl goes off without a hitch. “I have always been impressed with Frank’s ability to understand everyone’s needs and priorities and plan and execute an event that satisfies all parties,” NFL Commissioner Roger Goodell said, “from the players and teams, the fans, the broadcasters and the viewers.”
What to Do When Things Go Wrong provides the knowledge and insight you need to navigate your way through any problem. It shows how to think through all potential challenges and walks you through the five stages of working through every project: Imagine, Prepare, Execute, Respond, and Evaluate.
Things will inevitably go awry at some point—whether it’s a personal presentation gone sour or an all-out corporate crisis. That’s the nature of business. What to Do When Things Go Wrong is your roadmap to handling it in ways that make everyone a winner.
Frank Supovitz has been running some of the world's most prestigious, widely viewed, and well-attended sports and entertainment events for more than 25 years. As Senior Vice President of Events for the National Football League, he oversaw the meteoric growth of Super Bowl, Pro Bowl, and the NFL Draft. Over the 50-year history of the Super Bowl, he is one of only four people to have held that unique job.
ACKNOWLEDGEMENTS
FOREWORD
1 CAN THIS DAY GET ANY WORSE?
STEP ONE IMAGINE
2 DEFINING DISASTER
3 ANYTHING THAT CAN GO WRONG
4 IT’S A MATTER OF TIME
5 LIVING IN THE LAND OF THE LIKELY
STEP TWO PREPARE
6 THE “BCD’s” OF CONTINGENCY PLANNING
7 HOPE IS NOT A STRATEGY
8 PREPARE FOR ANYTHING
9 COMMUNICATE OR DIE
10 COMMAND AND COLLABORATE
11 BUILDING A SUPER TEAM
STEP THREE EXECUTE
12 MANAGING THE INVERTED PYRAMID
13 BUILDING AN EMPOWERMENT CULTURE
14 LEADING A COMMUNITY OF PROBLEM SOLVERS
15 EVERYTHING AFFECTS EVERYTHING ELSE
16 REAL- TIME MANAGEMENT
17 TWO- MINUTE DRILL
STEP FOUR RESPOND
18 CONFRONTING THE “OOPS–DAMN” MOMENTS
19 THE CRISIS WITHIN, THE CRISIS WITHOUT
20 RIGHT HAS LEFT THE BUILDING
21 MANAGING RECOVERY
22 MANAGING THE MESSAGE
STEP FIVE EVALUATE
23 BREATHE. DEBRIEF. REPEAT.
CONCLUSION: A BULLET DODGED. FOR NOW.
REFERENCES
INDEX
| Erscheinungsdatum | 21.05.2019 |
|---|---|
| Verlagsort | OH |
| Sprache | englisch |
| Gewicht | 504 g |
| Themenwelt | Wirtschaft ► Betriebswirtschaft / Management ► Allgemeines / Lexika |
| ISBN-10 | 1-260-44158-X / 126044158X |
| ISBN-13 | 978-1-260-44158-1 / 9781260441581 |
| Zustand | Neuware |
| Haben Sie eine Frage zum Produkt? |
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