ISE Human Relations in Organizations: Applications and Skill Building

Robert N. Lussier is a professor of management at Springfield College. He has taught management courses for more than 25 years, and has developed innovative and widely adopted methods for applying concepts and developing skills that can be used both personally and professionally.  Dr. Lussier is a prolific author of more than 435 publications. Over one million people globally have used his books. He has been contacted by hundreds of institutions and individuals in more than 75 countries earning him an unsurpassed national and international reputation as an author and keynote speaker.

Part 1: Intrapersonal Skills: Behavior, Human Relations, and PerformanceChapter 1: Understanding Behavior, Human Relations, and Performance and Being Happy
Chapter 2: Personality, Stress, Learning, and Perception
Chapter 3: Attitudes, Self-Concept, Values, and Ethics
Part 2: Interpersonal Skills: The Foundation of Human Relations
Chapter 4: Communications, Emotions, and Criticism
Chapter 5: Dealing with Conflict
Part 3: Leadership Skills: Influencing to Help Yourself and Others Succeed
Chapter 6: Leading and Trust
Chapter 7: Motivating Performance
Chapter 8: Ethical Power and Politics 
Chapter 9: Networking and Negotiating
Part 4: Leadership Skills: Team and Organizational Behavior, Human Relations, and Performance
Chapter 10: Team Dynamics, Creativity and Problem Solving, and Decision Making
Chapter 11: Organizational Change and Culture
Chapter 12: Valuing Diversity and Inclusion Globally
Appendix A: Time, Career, and Etiquette Management
Appendix B: Applying Human Relations Skills