Consulting That Matters

Jennifer H. Waldeck (PhD, University of California, Santa Barbara) is Associate Professor of Communication Studies and Strategic and Corporate Communication at Chapman University. She has published over 50 books, research articles, and chapters. Over the past 25 years, she has provided consulting services in the automotive, manufacturing, healthcare, education, financial services, and real estate sectors. David R. Seibold (PhD, Michigan State University) is Professor and Vice Chair of Technology Management (College of Engineering), Professor of Communication by courtesy (Division of Social Sciences), and Director of the Graduate Program in Management Practice, at the University of California, Santa Barbara. Author of more than 140 books, articles and chapters, he has consulted widely for nearly 40 years with corporations, new ventures, health care systems, and nonprofit organizations.

Preface – Foreword – Jennifer H. Waldeck: How Communication Theory and Research Make Consulting Matter – David R. Seibold: The Communication Scholar’s Unique Perspective on Organizational Consulting: Personal Reflections and a Design Approach – Joann Keyton: The Role of the Consultant’s Paradigms, Values, and Ethics – Loyd S. Pettegrew: The Importance of Context, Situation and Setting in Consulting – Peter F. Jorgensen: Building an Evidence-Based Practice: Conducting Valuable Needs Assessments – Timothy G. Plax/Jennifer H. Waldeck/Patricia Kearney: Collecting and Using Narratives That Matter – Jennifer H. Waldeck/Timothy G. Plax/Patricia Kearney: Planning and Proposing Consulting Work – Steven A. Beebe: Communication Skills for Consulting Excellence – Jesse Sostrin: A Collaborative Approach to Examining and Addressing Organizational Challenges: The Coordinated Management of Meaning as Practice – Joseph P. Folger: Transformative Team Interventions: Using the Transformative Mediation Framework for Team Building – David R. Seibold: Facilitating Team Development in Embedded Organizational Work Groups – Marian Houser: Facilitating Training: When Organizational Members’ Skills Need to Be Addressed – Keri K. Stephens/Eric D. Waters: How & Why Technology Matters in Consulting & Coaching Interventions – Franklin J. Boster: Providing Research Services for Clients – Gary L. Kreps: Consulting in the Healthcare Context: A Case Study of the Community Liaison Project – Joshua Barbour/Shirley J. Faughn/Robert L. Husband: Reaching for Big Data: Using Analytics to Address Organizational Challenges – John L. Daly: Championing NOV Ventures: Consulting in Competitive, Corporate Contexts – Loyd S. Pettegrew: Delicate Balance: When the Researcher is also an Interventionist in Healthcare Settings – Sean Ross/Jennifer H. Waldeck: White Shirts, Blue Shirts: A Case Study of Leadership Development Consulting for Law Enforcement – Michael Cody: Consulting in the Educational Context: Serving as an External Program Reviewer – Robert McCann: The Graying of the Organization: Intergenerational Communication Consulting – Contributor Bios – Index.