Marketing and Mobile Financial Services

Aijaz A. Shaikh is a University Lecturer(Marketing) at the University of Jyväskylä, Finland. He has more than 15 years of professional, teaching, and research experience. His research interests include customer behaviour, mobile financial services, shared-economy, social media technologies and their usage. Heikki Karjaluoto is a Professor of Marketing at the University of Jyväskylä, Finland and the leader of the Digital Marketing Research group. His research interests include customer relationship management, marketing communications, mobile communications, and retail banking.

Part 1: Mobile financial services; 1. Mobile financial services: introduction, definition, and conceptualization; 2. Engaging non-active consumers to use mobile financial services: a developed country perspective; 3. How emotions are considered crucial on an omnichannel banking environment in gaining customer loyalty; Part II: Mobile banking and payment services; 4. The development of mobile banking services in a large Finnish financial organization; 5. Factors influencing mobile banking continuous use in Sub-Sahara Africa: a study of mobile banking users in Nigeria; 6. Mobile payments: where does it come from and what does it lead to?; 7. Drivers of continuous usage: a consumer perspective on mobile payment service ecosystems; 8. Stand-alone retail owners’ preference on using mobile payment at the point of sales (POS): evidence from a developing country; 9. The emergence of Indian mobile payments market: an institutional perspective; 10. Institutional logics as inhibitors or levers? The case of mobile payments in Finland; Part III Branchless banking services; 11. Branchless banking and financial inclusion: agents as facilitators of financial access; 12. How is the use of mobile money services transforming lives in Ghana?; 13. Mobile financial services: conclusion;