CAPM(R) in Depth (eBook)

Dr. Paul Sanghera is a leading expert in project management. He is a scientist, engineer, teacher, manager, and an author. He has years of diverse hands-on project management experience both in academic research labs from Cornell to CERN and in the high-tech computer industry from Novell to Netscape to MP3. Having worked in various roles including project manager, director of project management, director of software development, software developer, teacher and trainer, and scientist, Paul has developed a broad and deep comprehension of the global principles of project management applicable to all areas. In addition to authoring or coauthoring more than 150 science research papers published in American, Canadian, European, and international research journals, Paul has authored several books in science, technology, and project management.

Contents 5
About the Author 6
Introduction 7
Part I: The Big Picture of Project Management 13
Chapter 1: Project Management Framework 14
Basic Concepts in Project Management 15
Understanding Projects 17
What Is a Project? 17
Distinguishing Projects from Operations 19
Origins of Projects: Where Do Projects Come From? 21
Understanding Project Management 23
Understanding Progressive Elaboration 24
Understanding a Process 25
Understanding the Project Lifecycle 27
Initiating a Project 29
Planning the Project 29
Executing the Project 30
Monitoring and Controlling the Project 31
Closing the Project 31
Understanding Project Management Knowledge Areas 32
Triangular Relationship: Project, Program, and Portfolio 40
Some Common Concepts 45
Probability-Related Concepts 45
Global Project Variables 47
Baseline 48
Big Picture of Project Management 48
Summary 50
Exam’s Eye View 51
Review Questions 52
Chapter 2: Project Environment 56
Project Environment: Big Picture 58
Identifying Environmental Factors and Process Assets and Their Influence on Process 60
Enterprise Environmental Factors 60
Organizational Process Assets 62
Understanding the Organizational Culture and Its Influence on Projects 65
Understanding the Organizational Structures and Their Influence on Projects 66
Functional Organizations 67
Project-oriented Organizations 68
Matrix Organizations 69
Hybrid Organizations 70
Multi-Divisional, Organic, and Virtual Organizations 72
Project Management Office (PMO) 72
Introducing the Project Stakeholders 73
Identifying Project Stakeholders 73
Identifying the Stakeholder Within: Project Manager 77
Technical Project Management Skills 79
Strategic and Business Management Skills 80
Leadership Skills 81
Three Skills: Negotiation, Influencing, and Problem Solving 83
Project Management Business Documents and Project Selection 85
Project Business Case 85
Project Benefit Management Plan 87
Project Success Measures 87
Project Authorization 90
Opportunity Cost 91
Expert Judgment 91
Summary 92
Exam’s Eye View 93
Review Questions 95
Chapter 3: Project Integration Management 98
Integration Management: Big Picture 100
Developing the Project Charter 102
Tools and Techniques to Develop Project Charter 104
Output of Develop Project Charter 106
Developing the Project Management Plan 109
Directing and Managing Project Work 111
Input to Directing and Managing Project Work 112
Tools and Techniques for Directing and Managing Project Work 114
Output of Directing and Managing Project Work 115
Monitoring and Controlling Project Work 117
Input to Monitor and Control Project Work 119
Tool and Techniques for Monitor and Control Project Work 119
Output for Monitor and Control Project Work 121
Performing Integrated Change Control 122
Input to Integrated Change Control 123
Tools and Techniques for Integrated Change Control 126
Output from Integrated Change Control 126
Managing Project Knowledge 127
Input to Manage Project Knowledge 128
Tools and Techniques for Managing Project Knowledge 129
Output of Managing Project Knowledge 130
Performing Project Closure 131
Input to the Close Project Process 132
Tools and Techniques for the Close Project Process 133
Output of the Close Project or Phase Process 134
Making Project Management Common Sense 136
Summary 137
Exam’s Eye View 138
Review Questions 139
Part II: Scope, Schedule, and Resources 144
Chapter 4: Project Scope Management 145
Managing Scope: Big Picture 147
Developing the Project Scope Management Plan 149
Requirement Management Plan and Scope Management Plan 150
Collecting Requirements for the Project 151
Tools and Techniques for Collecting Requirements 153
Data-Gathering Techniques 153
Data-Presentation and -Analysis Techniques 154
Prototyping 155
Context Diagrams 156
Decision-making Techniques 156
Interpersonal and Team Skills 157
Output of Collecting Requirements 157
Requirement Documentation 157
Defining the Project Scope 159
Input to Scope Definition 159
Tools and Techniques for Scope Definition 160
Output of Scope Definition 161
Project Scope Statement 161
Project Document Updates 163
Creating a Work Breakdown Structure (WBS) 164
Decomposition 165
Output of Creating WBS 167
Scope Baseline 167
Controlling Scope 169
Validating the Scope of Project Deliverables 172
Summary 175
Exam’s Eye View 177
Review Questions 178
Chapter 5: Project Schedule Management 182
Project Schedule Management: Big Picture 183
Planning Schedule Management 187
Schedule Management Plan 188
Defining Activities 190
Raw Data for Defining Activities 190
Generating the Output of Defining Activities 192
Sequencing Activities 193
From Activities to Project Schedule Network Diagrams 194
Tools and Techniques for Generating Project Schedule Network Diagrams 195
Determining and Integrating Dependencies 195
Precedence Diagramming Method (PDM) 196
Estimating Activity Duration 199
Activity and Resources Information for Duration Estimation 200
Tools and Techniques for Activity Duration Estimating 202
Output of Activity Duration Estimating 205
Developing the Project Schedule 205
Collecting Information for Schedule Development 206
Applying Tools and Techniques for Schedule Development 208
Schedule Network Analysis 208
Critical Path Method 208
Resource Optimization 211
Simulations and “What if” Scenario Analysis 212
Applying Leads and Lags 213
Schedule Compression 213
Agile Release Planning and PMIS 214
Output of the Schedule Development Process 214
Controlling Schedule 217
Performing the Control Schedule Process 218
Getting the Needed Information 219
Generating the Work Performance Information: Measuring Variance 219
Generating Schedule Forecast 220
Bringing Project Back on Track: Generating Change Requests and Updates 221
Summary 222
Exam’s Eye View 223
Review Questions 225
Chapter 6: Project Resource Management 230
Resource Management: Big Picture 232
Developing the Resource Plan 234
Generating Resource Management Plan 236
Tools and Techniques for Resource Planning 237
The Resource Management Plan 240
Resource Management Plan 240
Team Charter 242
Estimating Activity Resources 243
Raw Data for Estimating Activity Resource Requirements 244
Tools and Techniques for Activity Resource Estimating 245
Output of Activity Resource Estimating 247
Acquiring Project Resources 247
Selecting and Assigning Resources 248
Tools and Techniques for Acquiring and Selecting Project Resources 250
Developing the Project Team 253
Tools and Techniques for Project 255
Output of Team Development Process 261
Managing the Project Team 261
Getting Information About the Team and Means for Managing It 263
How to Manage the Team? 263
Knowing the Team. 263
Tools and Techniques for Managing the Project Team 265
Output of Managing the Project Team 269
Motivating Your Team 271
Controlling Project Resources 274
Summary 278
Exam’s Eye View 279
Review Questions 280
Part III: Cost, Stakeholders, and Communication 285
Chapter 7: Project Cost Management 286
Project Cost Management: Big Picture 287
Developing Cost Management Plan 289
Performing the Plan Cost Management Process 289
Cost Management Plan 290
Estimating Project Costs 291
Estimating Project Costs 292
Collect Basic Work Information: Scope Baseline 292
Collect Resource Information 293
Collect Information to Facilitate the Process 294
Convert Cost-Related Information into Cost Estimates 295
Output of the Estimate Costs Process 297
Determining Project Budget 298
Controlling Costs 301
Performance Measurement Analysis for Cost Control 303
Cost Performance 304
Schedule Performance in Terms of Cost 306
Forecasting Techniques 309
Scope, Schedule, and Cost: The Triple Constraint 313
Summary 316
Exam’s Eye View 317
Review Questions 319
Chapter 8: Managing the Stakeholders 323
Project Stakeholder Management: Big Picture 324
Identifying the Project Stakeholders 325
Gathering Data 328
Stakeholder Data Analysis 329
Data Presentation 330
Output of Identifying Stakeholders 332
Planning Stakeholder Engagement 333
Raw Data for Stakeholder Engagement Plan 334
Tools and Techniques to Develop Stakeholder Engagement Plan 335
Managing Stakeholder Engagement 337
Monitoring Stakeholder Engagement 340
Performing the Monitor Stakeholder Management Process 341
Summary 343
Exam’s Eye View 344
Review Questions 345
Chapter 9: Project Communication Management 348
Managing Project Communication: Big Picture 349
Planning Project Communication 352
Performing the Plan Communication Management Process 354
Tools and Techniques for Communication Planning 355
Communication Requirements Analysis 355
Communication Technology Determination 357
Communication Models and Methods Determination 358
Project Communication Plan 363
Updates to Project Documents 364
Manage Communication 365
What Information to Distribute and in What Form? 366
Tools and Techniques for Managing Communication 367
Communication Technology and Project Management Information Systems (PMIS) 367
Communication Skills 368
Interpersonal and Team Skills 368
Tools for Effective Communication Management 369
Techniques for Effective Communication 370
Mechanism of Communication and Dimension of Communication Activities 371
Output of Manage Communication Process 372
Project Communications 372
Organizational Process Assets Update 372
Project Document Update 373
Monitor Communication 373
Performing the Monitor Communication Process 375
Summary 378
Exam’s Eye View 379
Review Questions 380
Part IV: Quality, Risk, and Procurement 383
Chapter 10: Project Quality Management 384
Managing Quality: Big Picture 385
Some Concepts in Quality 387
Planning Quality 390
Core of Planning Quality Management 391
Tools and Techniques Used for Quality Planning 392
Data-Gathering Techniques 392
Data Analysis 393
Data Presentation 394
Output of Quality Planning 395
Managing Quality 396
Core of Performing Quality Management 398
Tools and Techniques for Performing Quality Management 399
Data Gathering and Data Analysis 399
Data Presentation 400
Decision Making: Mmulticriteria Decision Analysis 400
Quality Audit 400
Other Tools 401
Output of Performing Quality Management 402
Controlling Quality 403
Core of Performing Quality Control Process 404
Tools and Techniques for Quality Control 406
Data Gathering 406
Data Analysis 407
Data Presentation 407
Other Quality Control Tools 411
Output of Quality Control 412
Summary 414
Exam’s Eye View 414
Review Questions 415
Chapter 11: Project Risk Management 419
Managing Risks: The Big Picture 420
Planning Risk Management 423
Developing the Risk Management Plan 423
Risk Management Plan 424
Identifying Risks 427
Performing Risk Identification 428
Data-Gathering Techniques 429
Data-Analysis Techniques 430
The Output of Risk Identification 431
Risk Register 431
Risk Report 432
Analyzing Risks 432
Qualitative Risk Analysis 433
Performing Qualitative Risk Analysis 434
Tools and Techniques for Qualitative Risk Analysis 434
Output of the Qualitative Risk Analysis 438
Updated Risk Register 438
Updated Risk Report 439
Quantitative Risk Analysis 439
Performing Quantitative Analysis 440
Tools and Techniques for Quantitative Analysis 442
Output of the Quantitative Risk Analysis: Updated Risk Report 446
Planning the Risk Response Plan 448
Core of Risk-Response Planning 448
Tools and Techniques for Risk-Response Planning 451
Response Strategies for Threats 451
Response Strategies for Opportunities 453
Response Strategies for Overall Project Risk 454
Contingency 454
Data Analysis and Decision Making 454
Output of Risk-Response Planning 456
Implementing Risk Responses 457
Monitoring Risks 459
Summary 464
Exam’s Eye View 465
Review Questions 466
Chapter 12: Project Procurement Management 471
Procuring the Project Resources: Big Picture 472
Planning for Procurement 474
Core of Performing Plan Procurement Management 475
Determining Contract Types 476
Tools and Techniques for Planning Procurement Management 480
Output of Planning Procurement Management 482
Make-or-Buy Decision and Source-Selection Criteria 482
Procurement Strategy 483
Bidding Documents 483
Independent Cost Estimates 485
Procurement Management Plan 486
Conducting Procurements 488
Core of Conducting Procurements 489
Tools and Techniques for Conducting Procurements 490
Output of Conducting Procurements 492
Control Procurements 493
Core of Controlling Procurements 494
Manage Information about the Procurement 495
Analysis of Sellers’ Data 495
Perform Audits and Inspections 496
Create Work Performance Information 496
Generate Change Requests 496
Summary 497
Exam’s Eye View 498
Review Questions 499
Appendix A: Answers to Study Checkpoint Exercises 503
Chapter 1 503
Chapter 2 507
Chapter 3 508
Chapter 4 510
Chapter 5 514
Chapter 6 518
Chapter 7 523
Chapter 8 525
Chapter 9 528
Chapter 10 531
Chapter 11 536
Chapter 12 539
Chapter 1 503
Appendix B: Answers and Explanations for Chapter Review Questions 541
Chapter 1 541
Chapter 2 544
Chapter 3 547
Chapter 4 551
Chapter 5 555
Chapter 6 560
Chapter 7 564
Chapter 8 567
Chapter 9 569
Chapter 10 572
Chapter 11 576
Chapter 12 581
Glossary 584
Index 598