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Handbook of Research on Leveraging Consumer Psychology for Effective Customer Engagement

Norazah Mohd Suki (Herausgeber)

Media-Kombination
374 Seiten
2016
Business Science Reference
978-1-5225-4868-3 (ISBN)
299,95 inkl. MwSt
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Consumer behavior is becoming increasingly complex in the current global market. A broader understanding of the psychologically-driven motivation of consumers and characteristics of the consumer decision-making process is vital for effective customer engagement in the global economy. The Handbook of Research on Leveraging Consumer Psychology for Effective Customer Engagement provides current research on topics relevant to consumer beliefs, feelings, attitudes, and intentions and how best to utilize this research improving consumer appeal and relationships. Emphasizing critical topics in the field of consumer behavior research, this publication is a comprehensive resource for marketing professionals, managers, retailers, advertising executives, scholars, and graduate-level students in marketing, psychology, and MBA programs.

Norazah Mohd Suki is an Associate Professor at the Labuan Faculty of International Finance, Universiti Malaysia Sabah, Labuan International Campus, Malaysia. Her research interests include electronic marketing, E-commerce, M-commerce, consumer behaviour, mobile learning and areas related to marketing. She has mentored several post-graduate students, published papers in peer-review ISI and SCOPUS indexed journals, chapter books and international conference proceedings, and coordinated and participated in several research projects. She is the Editor-in-Chief to Labuan e-Journal of Muamalat & Society , a member in advisory board for several outstanding journals. She has sound experiences as speaker to public and private universities, government bodies on courses related to Structural Equation Modelling (SEM), Statistical Package for Social Sciences (SPSS), research methodology.

Erscheint lt. Verlag 22.7.2016
Reihe/Serie Advances in Marketing, Customer Relationship Management, and E-Services
Sprache englisch
Maße 216 x 279 mm
Themenwelt Wirtschaft Betriebswirtschaft / Management Marketing / Vertrieb
Wirtschaft Betriebswirtschaft / Management Unternehmensführung / Management
ISBN-10 1-5225-4868-8 / 1522548688
ISBN-13 978-1-5225-4868-3 / 9781522548683
Zustand Neuware
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