The Authority Guide to Conflict Resolution

Jane Gunn FCIArb, FRSA, FPSA is a highly sought-after consultant, facilitator and speaker. She specialises in collaboration, cross-cultural communication and transforming business relationships, and has helped open the eyes, hearts and minds of numerous companies to transform and secure the future of their organisation and the commitment and collaboration of their people. As a trained mediator and facilitator she brings a diverse mix of skills, experience and insight that enables her to get people and groups, with different priorities, incentives and ways of doing things, to work together successfully. She has a powerful message supported by practical tools and techniques that applies to organisations of all sizes across all sectors. Jane is chair of the Board of Management of the Chartered Institute of Arbitrators (CIArb) and is a former director and board member of the Civil Mediation Council of England and Wales (CMC). She is a past president of the Professional Speaking Association of the UK and Ireland (PSA UKI). She is also a member of the Advisory Committee to QUADRA in Italy. She has been invited to speak at the United Nations, the White House, the European Commission and the International Energy Agency and has fulfilled a number of other international speaking engagements. She has worked with organisations large and small including Cable & Wireless, the NHS, British Airports Authorities (BAA), Bacardi-Martini, McLaren Racing, The Chartered Institute of Arbitrators, The Royal Institution of Chartered Surveyors, the Association of Chartered Certified Accountants (ACCA) and many more. She is also the author of a popular book on conflict management, How to Beat Bedlam in the Boardroom and Boredom in the Bedroom.

Introduction - collaborate or die?: vii; 1. What is conflict?: 1; 2. The cause of conflict and why we shouldn't ignore it: 11; 3. What goes wrong, why and how to talk about it: 21; 4. Tips and tools for getting it right: 37; 5. How to avoid future problems: 57; 6. A systematic approach to conflict resolution: 63; Conclusion: 69; Reading list: 73; About the author: 77