Shared Services in Finance and Accounting

Tom Olavi Bangemann is Vice President, Business Transformation at The Hackett Group, the world's leading best practice and benchmarking company. Tom has over 10 years' experience in accounting and consulting and has helped clients on over 25 shared service projects in the past 7 years, which included: all phases of the shared services lifecycle; a range of different industries, countries and company sizes; the internal shared services choice, as well as outsourcing to a BPO. Tom has been publishing articles on shared service topics for the past 5 years and appears regularly as an acknowledged expert in speaking and chairman roles on approximately 5-8 shared service-related conferences each year. Privately, Tom is married to Kristina Marie and they have a son called Ben.

Contents: List of figures; List of tables; Lists of abbreviations; Acknowledgements; Introduction: why use shared services? Part I The Basis for Shared Services: Processes covered by shared service organizations; The location of shared service organizations; Benefits and obstacles to setting up a shared service organization; IT for shared service organizations; People - incentives, retention and training; Performance measurement; Service pricing and service level agreements; The structure of shared service organizations. Part II Implementing Shared Services: Pre-assessment; The feasibility study and business case; Design; Implementation; Optimization. Afterword: Future Trends; References and information sources; Index.