The Future of Knowledge Management

ELENA P. ANTONOCOPOULOU Professor of Organizational Behaviour, University of Liverpool Management School, UK and Director of GNOSIS research initiative ALBRECHT BECKER Full Professor of Business Administration and Management Accounting, Innsbruck School of Management, University of Innsbruck, Austria IRMA BOGENRIEDER Associate Professor, Organizational Design and Organizational Processes, Rotterdam School of Management, Erasmus University Rotterdam, The Netherlands MANFRED BORNEMANN Formerly Assistant Professor of General Management and Organizational Theory and Knowledge Management, Karl Franzens University Graz, Austria ELISABETH BRAUNER Associate Professor and Doctoral Subprogram Head at the Department of Psy-chology, Brooklyn College and the Graduate Centre of the City University of New York, USA PAOLA CILLO Assistant Professor of Management, Institute of Management and Business Economic, Bocconi University Milano, Italy JOHANN FÜLLER CEO of HYVE AG, a company specialized in virtual customer integration DANIEL GEIGER Lecturer and PhD student, Department of Management, Freie Universität Berlin, Germany STEFAN GÜLDENBERG Assistant Professor, Department of Strategic Management, Management Control and Consulting, Vienna University of Economics and Business Administration, Austria GREGOR JAWECKI Project Manager for HYVE AG, a company specializing the virtual integration of end-consumers HEINZ KONRATH Finance Director of Avaya, Mediterranean Europe, Middle East,and Africa HANS MÜHLBACHER Professor of Business Administration, Innsbruck University School of Management, Austria SUE NEWELL Cammarata Professor of Management, Bentley College, USA EMANUEL PRANDELLI Assistant Professor of Management and Senior Lecturer, SDA, Bocconi University, Italy MAXINE ROBERTSON Senior Lecturer in Organizational Behaviour, Warwick Business School, Warwick University, UK RON SANCHEZ Professor of Management, Copenhagen Busines School and Linden Visiting Professor in Industrial Analysis, Lund University, Sweden MOHANBIT SAWHNEY McCormick Tribune Professor of Technology, Chairperson of the Technology Industry Management Program, and Director of the Centre for Research in Technology and Innovation, Kellogg School of Management, Northwestern University, USA URSULA SCHNEIDER Head of Institute of International Management, Karl Franzens University Graz, Austria GEORG SCHREYÖGG Professor of Management, Faculty of Business and Economics, Freie Uni-versität Berlin, Germany CHRISTIAN STADLER Research fellow, University of Innsbruck, Austria JACKY SWAN Professor of Organizational Behaviour, Warwick Business School, University of Warwick, UK GIANMARIO VERONA Associate Professor of Management and Associate Director of PhD in Business Administration and Management, School of Management, Bocconi University, Italy SALVATORE VICARI Professor of Management, Institute of Management and Business Economic, Bocconi University Milano, Italy

List of Tables List of Figures Acknowledgements Notes on Contributors Introduction; B.Renzl, K.Matzler & H.Hinterhuber PART 1: NEW PERSPECTIVES ON KNOWLEDGE AND LEARNING Models of Knowing in Practice: The Relationship Between Knowledge and Learning Revisited; E.P.Antonocopoulou Knowledge Management and Organizational Learning: Fundamental Concepts for Theory and Practice; R.Sanchez Knowledge Management in Interaction: Transactive Knowledge Systems and the Management of Knowledge; E.Brauner & A.Becker Developing Organizational Narrations; A New Dimension in Knowledge Management; G.Schreyögg & D.Geiger The Other Side of the Distinction: The Management of Ignorance; U.Schneider PART 2: EMERGING ISSUES IN KNOWLEDGE AND INNOVATION Interactive Innovation Processes and the Problems of Managing Knowledge; S.Newell, M.Robertson & J.Swan Knowledge Management and the Emerging Organizational Models of Distributed Innovation: Towards a Taxonomy; E.Prandelli, M.Sawhney & G.Verona Equipment Related Knowledge Creation in Innovative Online Basketball Communities; J.Füller, G.Jawecki & H.Mühlbacher Developing a Brokering Capacity within the Firm; The Enactment of Market Knowledge; S.Vicari & P.Cillo Co-operation in a System of Distributed Cognition or How to Co-operate with Diverse Knowledge; I.Bogenrieder PART 3: MANAGING THE KNOWLEDGE-BASED COMPANY Bridging Leadership and Learning in Knowledge-Based Organizations; S.Güldenberg & H.Konrath Leadership and Strategy as Intangible Assets; H.Hinterhuber & C.Stadler Intellectual Capital: Measurement Approaches as Prerequisite for Management; M.Bornemann Index