The Handbook of Global Outsourcing and Offshoring 3rd edition (eBook)

Dr. Ilan Oshri is Professor of Technology and Globalisation at Loughborough School of Business and Economics. He is also the Director of the Centre for Global Sourcing and Services at Loughborough University. Ilan has authored or co-authored 13 books including Offshoring Strategies and he is the Series Editor of Outsourcing and Offshoring: Critical Perspectives. Ilan has published over 40 journal articles and his work on outsourcing has been featured on BBC Radio 4, The Economist and BusinessWeek. He is a regular contributor to outsourcing magazines and a keynote speaker in international industry events. www.globalsourcing.org.uk Dr. Julia Kotlarsky is Professor of Technology and Global Sourcing at Aston Business School, UK. Her research and consultancy work revolves around outsourcing and offshoring of services, globally distributed teams, knowledge and innovation. Julia is a regular presenter in international conferences and conventions. She published her work in numerous academic and professional journal including The Wall Street Journal, MIS Quarterly, European Journal of Information Systems, Journal of Information Technology, Journal of Strategic Information Systems, MISQ Executive and others. Julia is the co-founder of the Global Sourcing Workshop www.globalsourcing.org.uk. Dr. Leslie Willcocks is Professor of Technology Work and Globalization at the London School of Economics and Political Science and director of The Outsourcing Unit there. He is known for his work on global sourcing, information management, IT evaluation, e-business, organizational transformation as well as for his practitioner contributions to many corporations and government agencies. He is an Associate Fellow at Green-Templeton College, University of Oxford. He has been Editor-in-Chief of the Journal of Information Technology for the last 25 years, and is joint series editor, with Mary C. Lacity, of the Palgrave book series Technology Work and Globalization. He has co-authored 39 books, including most recently Moving To The Cloud Corporation (Palgrave, London 2014), The Rise of Legal Services Outsourcing, and Global Business Management Foundations. He has published over 230 refereed papers in journals such as Harvard Business Review, Sloan Management Review, MIS Quarterly, MISQ Executive, Journal of Management Studies, Communications of The ACM, and Journal of Strategic Information Systems. He writes a regular column on outsourcing called Admissable Evidence for Professional Outsourcing magazine and is a regular keynote speaker at international practitioner and academic conferences. With extensive consulting experience, he is regularly retained as adviser and expert witness by major corporations and government institutions.

Cover 1
Contents 5
List of Tables and Figures 7
Acknowledgements 11
Case Study Contributors 12
Introduction 15
Part I Making a Sourcing Decision 19
1 Overview of the Global Sourcing Marketplace 20
2 Sourcing Models: What and When to Outsource or Offshore 44
3 Country Attractiveness for Sourcing 89
4 The Attractiveness of Western Countries for Outsourcing Services and Backsourcing 118
Part II Building Sourcing Competencies 142
5 Supplier Configurations and Capabilities 143
6 Supplier Selection, Retained Management Capabilities and Legal Issues 170
7 Leveraging Knowledge and Expertise 203
Part III Managing Sourcing Relationships 223
8 The Outsourcing Life Cycle and the Transition Phase 224
9 Governance of Outsourcing Relationships 250
10 Managing Globally Distributed Teams 264
11 Captive and Shared Service Centres 291
12 Innovation Through Outsourcing 314
Appendix A 335
Notes 339
References 343
Index 352