Streamlining

MICHAEL DE KARE-SILVER is Head of e-Consulting at PA Consulting. He is a leading advisor on e-business development who has worked with a number of European and US multinationals. He is the author of, e-Shock, the bestselling book that was the first to spell out the opportunities of e-commerce for manufacturers and retailers. This had great impact and the author has become a leading thinker and guru in this area. He is a founding partner of the Kalchas Group, which is now part of the Computer Sciences Corporation, and previously worked with McKinsey & Company and Procter & Gamble.

Introduction Is the Internet Revolution Over? Some Pioneers and Case Studies If You're Going to do it, Things to Avoid and Things to Aim at How to Get Started Streamlining Customers Streamlining Suppliers Streamlining the Supply Chain Capturing Intelligence The Learning Organisation Making it Happen!