SAP Solution Manager for SAP S/4HANA

Marc Oliver Schäfer studied English and German Literatures and Languages at the University of Tübingen and worked with DaimlerChrysler as a language and intercultural trainer for two years. He joined SAP in 2000 as a product manager for the Customizing Tools development team. In 2005, Marc became part of the Service Solution Management organization as a senior product manager where his responsibilities lie with compliance, Change Request Management and Service Desk topics in SAP Solution Manager. He can be reached at marc.oliver.schaefer@sap.com. Dr. Matthias Melich studied English Literature at the University of Rochester (New York), and Mathematics and English Philology at the University of Cologne. He also received his Ph.D. in Computer-Based Language Learning at the University of Cologne in 1993. He joined SAP in 1995 as a member of the Common Objects and Modeling team, and a year later joined the Archiving Solutions team. In 1998, Matthias became responsible for Product Management of Customizing Tools. In January 2005, he became part of the Service Solution Management organization where he is Director of the Global SAP Solution Manager Product Management team. He can be reached at matthias.melich@sap.com.

Foreword by Gerhard Oswald
Foreword by Geoffrey Scott
Introduction
Overview of SAP Solution Manager 7.2
Release Overview
Upgrade Impact
Process Management
Content Activation
New User Interface
Content Delivery
Usage Rights
Summary
SAP Solution Manager 7.2 for SAP S/4HANA
Readiness Check and Planning Service
Custom Code Management
Roadmaps
Process Modeling and SAP Activate
Managing Requirements from Collection to Realization
Testing and Deployment
Support Integration
Monitoring, Root Cause Analysis, and Regular Operational Tasks
Hybrid SAP S/4HANA Scenarios
Delivery Platform for SAP S/4HANA Engagements
SAP Solution Manager 7.2 on SAP HANA
Business Process Improvement
Summary
SAP S/4HANA Implementation Roadmap
Transition Approach
Roadmaps and Project Plans
Project Management
Deployment Best Practices
Summary
Calculate the Distance to SAP S/4HANA Value
Engagement Offerings
Readiness Check for SAP S/4HANA
Summary
Custom Code Management for SAP S/4HANA
Overview of Custom Code Management
Usage of Custom Code
Decommissioning Cockpit
Quality Cockpit
Prepare for SAP S/4HANA
Summary
Data Volume Management for SAP S/4HANA
Data Volume Management Overview
Data Volume Management during SAP S/4HANA Conversion
DVM Workcenter Applications for SAP S4/HANA Projects
Introduction to Data Aging
SAP Fiori Applications in Data Volume Management
Summary
Process Management
Solution as Single Source of Truth
Documenting a Solution
Managing the Solution Lifecycle
Best Practices for Working with Solutions
Summary
SAP Best Practices for SAP S/4HANA
SAP Best Practices Content
Implementing SAP S/4HANA, On-Premise Edition
Summary
Test Management
Accessing Test Suite
Test Case Creation
Test Planning
Test Execution
Defect Management
Reporting and Analytics
Scope and Effort Analyzer
Integration with HP ALM by SAP and SAP TAO
Summary
Change Control Management
Overview of Change Control Management
Coordinate Developments and Transports
Change Diagnostics
Central Transport Management and Retrofit
Quality Gate Management
Change Request Management
Release Management
Summary
Focused Build for SAP Solution Manager
Focused Build Overview
Methodology and Quality Governance
Automated Reporting with the Solution Readiness Dashboard
Accelerating Projects with Collaborative Process Design
SAPUI5 Apps for the Build Process
SAPUI5 Apps and Test Management Dashboards
Typical Integration Scenarios
Get Focused Solutions for SAP Solution Manager
Summary
Monitoring, Root-Cause Analysis, and Regular Operational Tasks
Technical Monitoring and Administration
Workload Analysis and Management
Security in SAP Solutions
Summary
IT Service Management
Best Practices Solution
SAP and IT Infrastructure Library
Connecting Help Desk Systems from Other Manufacturers
IT Service Management in SAP Solution Manager 7.2
New Process for Service Catalog Management
Usage Rights for ITSM
Supporting SAP S/4HANA
Benefits of ITSM on SAP HANA
Summary
SAP Solution Manager for the Cloud
Private Cloud
Public Cloud
Implementing SAP S/4HANA, Cloud Edition
Application Operations for the Public Cloud
Maintenance
Summary
Business Process Improvement for SAP Solutions
Benefits of Business Process Improvement for SAP Solutions
Business Process Improvement Methodology
Business Process Improvement Suite in SAP Solution Manager
Out-of-the-Box KPI Content
Business Process Improvement and SAP S/4HANA Capabilities
Summary
Business Process Operations for SAP S/4HANA
Business Process Monitoring
Data Consistency Management
Job Scheduling Management
Summary
The Maintenance Planner in Landscape Management
SAP Support Portal: Centralizing Landscape Management
Tools in Landscape Management and Their Roles
Summary
Transition to SAP Solution Manager 7.2
Preparation
Upgrade
Content Activation
Postactivation Activities
SAP Solution Manager in SAP Cloud Appliance Library
Summary
SAP Solution Manager and the SAP Cloud Appliance Library
What Is SAP Cloud Appliance Library?
What Is a Cloud Provider?
Getting Started with SAP Cloud Appliance Library
Managing SAP Solution Manager in SAP CAL
Accessing the Operating System Level of Your Instance
On-Premise Options for SAP Solution Manager in SAP Cloud Appliance Library
Summary
SAP Solution Manager in Premium Engagements for SAP S/4HANA
Innovation from SAP and Innovation with SAP
The Simplicity You Need for Innovation
Summary
SAP Solution Manager Usage Rights
SAP Standard Support vs. SAP Enterprise Support
What Does This Mean for SAP Solution Manager?
Summary
SAP Solution Manager on SAP HANA
SAP HANA Hardware Requirements
Upgrade and Migration Procedure
SAP HANA Training Offerings and Reference Material
Notes and Documentation
Summary
Appendices
Glossary
The Team