Assertiveness for Library Managers

Whether it's a "best value" review or extended opening hours, library service managers often feel frustrated trying communicate with those above and below them. This two-day course covers everything managers need to know to be more assertive, with tips and techniques to make life less pressured.

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Library service managers are under increasing pressure as change sweeps through the service. Whether it is a "best value" review or extended opening hours, managers often feel frustrated as they try to communicate with those above and below them. This two-day course covers everything a manager needs to know to become more assertive, providing tips and techniques designed to make working life less pressured.