Advisory Leadership (eBook)

GREG FRIEDMAN, MS, CFP, is founder and president of Junxure, a practice improvement firm, and Private Ocean, one of the West Coast's leading wealth management firms. He is a relentless innovator and advocate for excellent wealth manage-ment, which earned him recognition three times on Investment Advisor Magazine's list of the Top 25 most influential financial advisors.

Foreword xi

Preface xv

Acknowledgments xix

Introduction: Understanding Heart Culture: Making the Change 1

Chapter 1: Patience: Taking Your Time to Find the Right People 5

Next Gen Employees: Changing Values, Changing Culture 9

Taking Your Time during the Hiring Process 10

Four Steps to Hiring the Right Candidate 12

Benefits 21

Chapter 2: Honesty and Integrity: Speaking Openly and Walking the Walk 23

Overcommunicate Your Values and Philosophy 24

Considering Your Audience 28

The 55?]38?]7 Communication Formula 38

The Mehrabian Communication Model 38

What Is the Safe Space? 40

Resolving Conflict 42

Walking the Walk 43

Benefits 45

Notes 45

Chapter 3: Compassion: Unlocking the Secret to a People-First Culture 47

Morale and Profitability 52

Differentiating "Me" Culture from Heart Culture 53

Benefits 60

Notes 61

Chapter 4: Respect: Promoting Personal Growth, the Key to Inspiring Motivation 63

Helping Employees Explore What Motivates Them 68

Keeping Tabs 73

Benefits 77

Chapter 5: Persistence and Consistency: Maintaining Employee Relationships 79

Choose the Right Management Team 81

Don't Wait for a Scheduled Meeting to Check In 82

Empower Individuals Regularly, Giving Them the Tools They Need to Succeed--Delegate 85

Plan Regular Off ?]Site Events for Team Building 87

Benefits 99

Chapter 6: Encouragement: Rewarding Firm-Wide Collaboration and a Team Mentality 101

Reiterating Company Values 102

Creating Individual Opportunities 103

Rewarding Teamwork through the Compensation Structure 104

Keeping People Accountable--Even Yourself 108

Holding a Biannual Retreat 112

Benefits 115

Chapter 7: Courage: Reshaping Your Company's DNA to Establish Heart Culture 117

Assessing Your Team's Individual Strengths and Opportunities 123

Anticipating Growing Pains--Lots of Them 126

Recognizing Culture Killers and How to Avoid Them 129

Rolling Up Your Sleeves and Getting Involved 135

Benefits 139

Note 139

Chapter 8: Implementing Heart Culture in Your Firm: Get Started Today, Not Tomorrow 141

Afterword 145

References 149

About the Author 151

Index 153