Building Better Business Teams

Ken Blanchard, chief spiritual officer of The Ken Blanchard Companies, has had an amazing impact on the management of millions of people. Honored as one of Amazon's 25 best-selling authors, his blockbusters include The One Minute Manager; Leadership and the One Minute Manager; Raving Fans; Gung Ho!; and Leading at a Higher Level. Colleen Barrett is President Emeritus of Southwest Airlines. As President, she oversaw management, Leadership, and budgeting for Marketing, Communications, People, Customer Relations, Employee Relations, Reservations, Security, and the Executive Office. David Russo is Principal and CEO of Eno River Associates, Inc., a consulting practice which helps executives build high-performing organizations by developing win-win workforce relationships. He has consulted with global organizations including American Express, Johnson and Johnson, American Eagle Outfitters, and the CIA, and served as senior HR executive for SAS Institute, the world's largest privately held software company. David Ross, one of the world's leading authorities on coaching executives, established Performance Unlimited in 1991, and has designed and developed a uniquely powerful six-step coaching model. He is a Member of the Institute of Directors, a Master Practitioner in Neuro Linguistic Programming, and is a Master Time-Line Therapy™ Trainer. Richard Templar's Rules guides have already helped 1.3 million people become happier, more successful, and more fulfilled. His best-sellers include The Rules of Love, The Rules of Parenting, The Rules of Life, The Rules of Work, and The Rules of Management.

Lead with LUV: A Different Way to Create Real Success

Foreword    xi

What Is Leadership?    2

Celebrating Successes    7

Having Mentors    13

Servant Leadership is Love in Action    21

Understanding Servant Leadership.    25

The Triple Bottom Line    28

Making Unions Your Business Partners    58

Citizen of Choice    60

A Compelling Vision    62

What Makes Servant Leadership Work?    94

Defining Love.    104

Maintaining a Strong Culture    125

Differences Between Self-Serving and Servant Leaders    131

Final Words    134

Epilogue    144

Endnotes    146

LUV Notes    151

About the Leading at a Higher Level Series    154

About the Authors    157

 

17 Rules Successful Companies Use to Attract and Keep Top Talent: Why Engaged Employees Are Your Greatest Sustainable Advantage

Introduction    1

Rule #1: Understand Why Employees Come and Why They Stay    9

Rule #2: Play “Win-Win” with Your Employees (and Allow Them to Be All They Can Be for Self and Company)    21

Rule #3: Cultivate Leadership, Not Management, and Know the Difference!    33

Rule #4: Provide Ample and Appropriate Resources    41

Rule #5: Demand Contribution; Be Worthy of Receiving It    49

Rule #6: Applaud Effort; Reward Contribution    61

Rule #7: Cheerlead; The “Magic” of M&Ms    71

Rule #8: Build a Workplace on a Foundation of Respect    81

Rule #9: Cultivate the Risk-Trust Dynamic    91

Rule #10: Make Room for Fun in the Workplace (Nurture Lightheartedness/Levity)    101

Rule #11: Create Opportunities for Employee “Alignment” with Vision, Values, and Mission    109

Rule #12: Understand Human Capital    119

Rule #13: Treat Employees as “Volunteers”    129

Rule #14: Know Your Culture    139

Rule #15: Understand the Nature of Change and Prepare Your Employees to Embrace It    153

Rule #16: Cultivate Organizational Ethics; Demand and Reward Ethical Behavior    165

Rule #17: The Last and Overarching Rule: Tell the Truth! (and a Few Action Items to Grow On)    177

Index    189

 

MANAGING PEOPLE & PERFORMANCE: FAST TRACK TO SUCCESS

The Fast Track Way    vii

About the Author    x

A Word of Thanks from the Author    xii

Managing People & Performance Fast Track    xiv

How to Use this Book    xviii

Fast-Track-Me.com    xix

A  Awareness    1

1  Performance Management in a Nutshell    5

2  Performance Management Audit    17

B  Business Fast Track    27

3  Fast Track Top Ten    31

4  Technologies    73

5  Implementing Change    91

C  Career Fast Track    107

6  The First Ten Weeks    111

7  Leading the Team    129

8  Getting to the Top    151

D  Director’s Toolkit    169

T1  Performance Audit    173

T2  Team Audit    179

T3  Talent Passport    185

The Fast Track Way    197

Glossary    200

Index    206

 

HOW TO GET WHAT YOU WANT: Without Having to Ask

Introduction     1

PART 1: Be the Kind of Person Who Gets What They Want     4

Know What You Want     6

Know Why You Want It     8

Know How Much You Want It     10

Want What You Get     12

Don’t Be a Fuzzy Thinker     14

Know What It Takes     16

Work Out Who You Need on Your Side     18

Break Big Ambitions into Chunks     20

Set Up Some Milestones     22

Celebrate Every Step     24

Write It All Down     26

Analyze Your Sticking Points     28

Set Your Deadlines     30

Check Out the Back Door     32

Don’t Make Excuses     34

Think Positive     36

Don’t Hang Out with Naysayers     38

Say It Out Loud     40

Believe in Yourself     42

Expect Ups and Downs     44

Enjoy It When You Get It     46

PART 2: Be the Kind of Person People Want to Say Yes To     48

Don’t Fake It–Have Real Confidence     50

Sound Confident     52

Look Confident     54

Learn to Say No     56

Give Them an Alternative     58

Be a Broken Record     60

Be Sure You’re Sorry     62

Say What You Mean     64

Think Before You Speak     66

Be Prepared to Disagree     68

Control Yourself     70

Express Yourself     72

Don’t Use Emotional Blackmail…     74

…and Don’t Give In to It     76

Treat People with Respect     78

Have Plenty of Time     80

Be Likeable     82

Have a Sense of Humor     84

Be Honest     86

Always Say Thank You     88

Don’t Do Too Much     90

Give a Bit Extra     92

Be Generous     94

Praise but Don’t Flatter     96

Be Loyal     98

Don’t Talk Behind People’s Backs     100

Learn to Take Criticism Well     102

Admit Your Mistakes     104

Get to Know People     106

Learn to Listen Properly     108

Know What You’ve Agreed To     110

Pick Up the Signals     112

Sympathize with Other People’s Anger     114

Don’t Respond to Tactical Anger     116

Give Other People Results     118

Be Part of Your Organization     120

Work Hard     122

Work Right     124

Be Worth It     126

PART 3: Help Them to Say Yes     128

Make Sure You’re Getting Through to Them     130

And Make Sure They’re Getting Through to You     132

Think About Why They’d Say No     134

Show You Understand     136

Be Objective     138

Give Them an Excuse to Make an Exception     140

Solve Their Problems     142

Read the Clues     144

Learn What Gets Them Going     146

Use the Right Words     148

Get the Timing Right     150

Tell Them What You Want Without Asking     152

Don’t Keep Dropping Hints     154

Make It Hypothetical     156

Ask Questions     158

Ask for Advice Instead of a Job     160

Get Someone to Do the Asking for You     162

Tell Them You Need Them     164

Don’t Rush Them     166

Give Them What They Want     168

Make Them Think It Was Their Idea     170

Discourage Their Bad Ideas     172

Find Out What It Will Take     174

Get a Team Behind You     176

PART 4: And If You Really Do Have to Ask…     178

Be Clear What You’re Asking     180

Pick Your Moment     182

Make a Date     184

Know When to Put It Off     186

Keep to the Script     188

Rehearse It     190

Rehearse Their Answer     192

Don’t Go On About It     194

Get the Essentials on Paper     196

Have a Bottom Line     198

Ask for More Than You Want     200

Don’t Make Empty Threats     202

Think About It     204

Put the Decision in Writing     206

Be Ready to Be Decisive     208

Don’t Give Up     210