Operations Management

Terrance Keys, CTT (New York, NY) is the Assistant Director of Instructional Support at SUNY Monroe Community College, where he oversees the Professional Development and Instructional Technologies/Distance Learning departments. Andrew R. Zeff (Chicago, IL) is Vice President of Zeff Training and Consulting (ZTAC, Inc.), a Microsoft Technical EducationCenter. He has over 12 years of experience as a network administrator, engineer, and Microsoft Certified Trainer. He is also a Certified Novell Instructor. He is the author of iNet+ All-in-One Certification Exam Guide.

Chapter 1 Operations Management: Introductory Concepts Chapter 2 OM Strategy: Dynamic Competitiveness Chapter 3 Principles of Operations Management Chapter 4 Demand Management and Forecasting Supplement: Least Squares Trend and Correlation Coefficients Chapter 5 Capacity Planning and Master Scheduling Supplement: Aggregate capacity Planning with Excel Chapter 6 Order Fulfillment and Purchasing Chapter 7 Designing for Customers' Needs Chapter 8 The Quality Imperative Supplement: Quality Pioneers of the Twentieth Century Chapter 9 Process Control and Improvement Chapter 10 Flow-Control: Eliminating Process Wastes Chapter 11 Timing--Another Imperative Chapter 12 Human Resources in OM Supplement: Four methods of developing Time Standards Chapter 13 Managing Materials: Timing and Quantities Supplement: Economic Order Quantity: Theory and Derivations Chapter 14 Facilities Management Chapter 15 Managing Continuous and Repetitive Operations Chapter 16 Managing Job and Batch Operations Chapter 17 Managing Projects Appendices: A -- Normal Curve B -- Random Numbers(?) a may not use C -- Answers to Even-numbered exercises D -- Selected Bibliography