Discovering the Intersections of Innovation and Quality

David R. Arvonio, MBA, MPA, LSSMBB For over 15 years, David has served in both military and civilian roles in government and in the private sector. Serving in various roles as a financial manager, resource manager, and program manager, he has spent the last three years as the Director for Strategic Planning and Process Improvement. He has logged over 2,000 hours in the classroom instructing Lean Six Sigma, project management, and numerous tenets of leadership for the Department of Defense, UCLA, and Dale Carnegie Training. David is also an advisor and coach on performance improvement and a commissioned officer in the Air Force Reserve. He mentors small business entrepreneurs through a small business administration affiliated non-profit organization called SCORE. David also owns and operates a small consulting firm dedicated to helping small businesses succeed through big business principles. Innovate & Produce Consulting Group has a proven track record of success with multiple businesses throughout Los Angeles County. As a champion for change within his organization, David guides and develops employees at all levels. With experience on some of the most challenging projects to improve the Aerospace industry, David brings years of problem solving, organizational development, and strategic planning experience to any classroom. He continues to work with leaders across the Air Force and within industry to redefine space acquisitions into a model equipped to meet the challenges of the 21st century. As one of six individuals chosen from across the Air Force to become a Master Black Belt, David is well-respected and sought after in the performance improvement field.

Introduction–Overview of Contents. Defining Innovation and Quality. Understanding Private Sector Innovation. Understanding Public Sector Innovation. Understanding Non-Profit Innovation. Why Do Quality Programs Fail? Breaking Down the Intersections of Innovation and Quality—A Recipe for Success. Research Supporting this Recipe for Success. What about the People Side of Change? What Does Communication Have to Do with It? How Do We Build a Plan Forward? What Are the Essential Components of an Innovative Culture? Conclusions.