Learning to Fly

Chris Collison leads BP's efforts in knowledge technology and personal productivity. He has presented BP's knowledge management story to audiences around the world, participating at major international conferences in five continents, as well as working with government departments and business leaders from other organizations. He has been the author or contributor to many articles in specialist knowledge management publications, as well as broadsheets such as the Financial Times and Daily Telegraph. Geoff Parcell is a practitioner. He has a wealth of experience gained from a diverse career in BP that has taken him from Vietnam to Brazil, from geophysicist to facilitator. A core member of BP's knowledge management team during the late 90s, he now leads a company--wide initiative for excellence in operations, truly embedding knowledge management in operational activities.

Foreword Preface Acknowledgements Part 1: OVERVIEW Setting the Context. What is Knowledge Management? The Holistic Model -- It's More than the Sum of the Parts Getting the Environment Right Getting Started -- Just Do It Part 2: TOOLS AND TECHNIQUES Learning from your Peers -- Somebody has Already Done It Learning Whilst Doing -- Time to Reflect Learning After Doing -- When It's All Over Finding the Right People -- If Only I Knew Who Networking and Communities of Practice Leveraging What We've Learned -- Capturing Knowledge Part 3: TODAY AND TOMORROW Embedding it in the Organisation -- Preparing to Let Go Review of the Book -- What Did We Set Out to Do? Appendices Resources Index