Advances in Business, Operations, and Product Analytics

Matthew J. Drake, Ph.D., CFPIM, is an Associate Professor of Supply Chain Management in the Palumbo-Donahue School of Business at Duquesne University. Dr. Drake primarily teaches analytical courses in the Supply Chain Management program. He holds a B.S. in Business Administration from Duquesne University and an M.S. and Ph.D. in Industrial Engineering from the Georgia Institute of Technology. His first book, Global Supply Chain Management, was published by Business Expert Press in 2012. His case book, The Applied Business Analytics Casebook, was published by FT Press in 2014. Dr. Drake’s research has been published in a number of leading journals, including Naval Research Logistics, the European Journal of Operational Research, Omega, the International Journal of Production Economics, OR Spectrum, the Journal of Business Ethics, and Science and Engineering Ethics. Several of his previous cases and teaching materials have been published in INFORMS Transactions on Education and Spreadsheets in Education. Dr. Drake lives in suburban Pittsburgh, Pennsylvania, with his wife, Nicole, his daughters, Noelle and Maia, and his dog, Bismarck.

Preface     xx
Part I: General Business Analytics     1
Chapter 1: VidoCo Demand Forecast Information Sharing     3
Chapter 2: Container Returns at Pasadena Water Solutions     15
Chapter 3: Developing a Business Model to Improve the Energy Sustainability of Existing Buildings     27
Chapter 4: Contracting for LTL Services at Hankey Industries     43
Chapter 5: Optimal Product Bundling at Point and Shoot Camera Shop     61
Chapter 6: Intermodal Routing for an Ocean Container     69
Part II: Analytics in the Service and Utility Industries     75
Chapter 7: Lolly's Restaurant     77
Chapter 8: Strategies for Managing Service Delivery Gaps and Service Recovery     83
Chapter 9: EverClean Energy, Inc.: Wind Energy Versus Natural Gas     95
Chapter 10: Slotting Pharmaceuticals in an Automated Dispensing Cabinet     111
Part III: Analytics in Accounting and Finance     121
Chapter 11: Tax Ramifications of S Corporation Shareholder Termination or Change of Ownership Interest     123
Chapter 12: Charleston Rigging     131
Chapter 13: Equipment Purchase and Replacement Strategy at the Fayette China Company     139
Part IV: Analytics in the Public Sector     145
Chapter 14: Using Regression to Improve Parole Board Decisions     147
Chapter 15: Redesigning Pittsburgh Port Authority's Bus Transit System     153
Part V: Analytics in Management and Ethical Decision Making     165
Chapter 16: The Bloodgate Affair: A Case of Breaking Rules and Breaching Trust?     167
Chapter 17: Trouble on the Thames: Event Disruption, Public Protest, or Public Disorder     191
Index     209