The Interpersonal Skills Tool Kit
A Trainer's Guide
Seiten
2001
Amacom (Verlag)
978-0-8144-7124-1 (ISBN)
Amacom (Verlag)
978-0-8144-7124-1 (ISBN)
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This text contains 36 exercises designed to give trainers an edge in instructing employees in the art of effective communication. It provides lessons on: resisting subtle manipulation; resolving big differences of opinion on matters such as policy or strategy; and defusing other people's anger.
Some form of interpersonal contact makes up a large portion of every employee's workday. Without the skills needed to work well with others in a face-to-face situation, no one would get any work done! This book contains 36 exercises designed to give trainers an edge in instructing employees in the art of effective communication. It provides lessons on: resisting subtle manipulation; resolving big differences of opinion on matters such as policy or strategy; and defusing other people's anger.
Some form of interpersonal contact makes up a large portion of every employee's workday. Without the skills needed to work well with others in a face-to-face situation, no one would get any work done! This book contains 36 exercises designed to give trainers an edge in instructing employees in the art of effective communication. It provides lessons on: resisting subtle manipulation; resolving big differences of opinion on matters such as policy or strategy; and defusing other people's anger.
Terry Gillen (Hertfordshire, UK) is a Fellow of the CIPD and Member of the Institute of Management. He is a regular contributor to People Management.
Erscheint lt. Verlag | 28.11.2001 |
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Verlagsort | New York |
Sprache | englisch |
Maße | 256 x 288 mm |
Themenwelt | Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management |
ISBN-10 | 0-8144-7124-2 / 0814471242 |
ISBN-13 | 978-0-8144-7124-1 / 9780814471241 |
Zustand | Neuware |
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