The HR Healthcheck

1 INTRODUCTION * HR best practice: do we practise what is preached? * The Cranet Survey 2 THE CHANGING ROLES OF HR * Executive summary * Introduction * From personnel to HRM: how strategic is the HR function? * Organizational trends affecting the HR function and roles * Conclusion 3 RECRUITMENT AND SELECTION * Executive summary * Introduction * Recruitment difficulties and the labour market * How employers attract applicants * Selection methods * Monitoring and targeting of disadvantaged groups * Conclusion 4 FLEXIBILITY AND NEW WORKING PRACTICES * Executive summary * Introduction * Time and contract flexibility * Family-friendly and employee-led flexibility * Functional flexibility * Conclusion 5 EMPLOYEE DEVELOPMENT * Executive summary * Introduction * Training expenditure * Recipients of training * Key areas of training * Training delivery * Monitoring of training effectiveness * Management development * Appraisal * Conclusion 6 COMPENSATION AND BENEFITS * Executive summary * Introduction * Variable pay * Incentive schemes * Employee benefits * Conclusion 7 EMPLOYEE COMMUNICATION * Executive summary * Introduction * Downward communication -- from management to employees * Upward communication -- from employees to management * Collective channels of communication * Strategic and financial information -- the communication hierarchy * Conclusion