THINK Communication

Isa Engleberg, Professor emerita at Prince George's Community College in Largo, Maryland, served as president of the National Communication Association (NCA) in 2003 and chaired the NCA Research Board from 1995-1996. She has written six college textbooks in communication studies, published more than three dozen articles in academic journals, and made hundreds of convention and seminar presentations. Dr. Engleberg received the Outstanding Community College Educator Award from NCA and the President's Medal from Prince George's Community College for outstanding teaching, scholarship, and community service. She has focused her professional career on improving both the content and teaching of basic communication courses at all levels of higher education as well as studying, teaching, and consulting internationally. Dianna Wynn is a faculty member at Nash Community College in Rocky Mount, North Carolina. Previously she taught at Midland College in Texas and Prince George's Community College in Maryland, where she was chosen by students as the Outstanding Teacher of the Year. She has co-authored three communication textbooks and has written articles in academic journals. Professor Wynn served as an officer in the Community College Section and a member of the Legislative Assembly of the National Communication Association (NCA). In addition to teaching and college services, she worked as a trial consultant, assisting attorneys in developing effective communication strategies for the courtroom.

In this Section:
1) Brief Table of Contents
2) Full Table of Contents

Brief Table of Contents
1. Human Communication
2. Understanding Yourself
3. Adapting To Others
4. Listening
5. Verbal Communication
6. Nonverbal Communication
7. Understanding Interpersonal Relationships
8. Improving Interpersonal Relationships
9. Professional Relationships
10. The Challenge Of Working In Groups
11. Group Decision Making and Problem Solving
12. Planning Your Presentation
13. Content and Organization
14. Language and Delivery
15. Speaking To Inform
16. Speaking To Persuade

Full Table of Contents

1. Human Communication
Communication in Your Life
Communication Models
Communication Contexts
Communication Principles and Practices
Communication and Critical Thinking
Communication Ethics

2. Understanding Yourself
Self-Concept
Self-Esteem
Self-Presentation
Perception
Communication Apprehension and Confidence

3. Adapting To Others
The Many Faces of Others
Barriers to Understanding Others
Intercultural Communication Strategies

4. Listening
The Nature of Listening
The Listening Process
Listening to Gender and Culture
Listening Strategies and Skills

5. Verbal Communication
Human Language
Language and Meaning
Language, Culture, Gender, and Context
Language Barriers
Language Lessons

6. Nonverbal Communication
Communicating Without Words
Types of Nonverbal Communication
Space, Place, and Time as Nonverbal Communication
Improving Nonverbal Communication

7. Understanding Interpersonal Relationships
Understanding Interpersonal Relationships
Conversing with Others
Strengthening Personal Relationships
Sharing Your Self with Others
Expressing Emotions Appropriately

8. Improving Interpersonal Relationships
Balancing Interpersonal Tensions
Resolving Interpersonal Conflict
Managing Anger
Developing Assertiveness

9. Professional Relationships
The Nature of Professional Relationships
Professional Communication Challenges
Workplace and Job Interviews

10. The Challenge Of Working In Groups
The Challenges of Working in Groups
Balancing Task and Social Dimensions
Developing Group Leadership

11. Group Decision Making and Problem Solving
Prerequisites for Group Decision Making and Problem Solving
Effective Group Decision Making
Effective Problem Solving
Effective Group Meetings

12. Planning Your Presentation
The Speech Preparation Process
Determine Your Purpose and Topic
Analyze and Adapt to Your Audience
Adapt to the Context
Enhance Your Credibility

13. Content and Organization
Researching and Selecting Your Content
Organizing Your Content
Applying an Organizational Pattern
Beginning Your Presentation
Concluding Your Presentation

14. Language and Delivery
The CORE Language Styles
Confident Delivery
Modes of Delivery
Vocal Delivery
Physical Delivery
Presentation Aids
Strategies for Rehearsing a Presentation

15. Speaking To Inform
The Purpose of Informative Speaking
Informative Communication Strategies
Informative Speaking in Action

16. Speaking To Persuade
The Purpose of Persuasion
Persuading Others
Building Persuasive Arguments
Persuasive Organizational Patterns
Persuasive Speaking in Action