20 Reproducible Workshops for Listening Skills

Train your staff to listen with skill and sensitivity. This volume contains 20 ready-to-use workshops including detailed notes for the trainer, handouts, and reproducible participant materials. The listening skills training includes: listening like a leader, listening for the symptoms of stress, listening to improve retention, developing phone listening skills, and much more.

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20 Fully reproducible training workshops averaging 2 and 1/2 hours in length covering listening skills training in a variety of contexts including: Listening like a leader, Listening for the symptoms of stress, Listening to improve retention, Developing phone listening skills and much more.

Train your staff to listen with skill and sensitivity. This volume contains 20 ready-to-use workshops including detailed notes for the trainer, handouts, and reproducible participant materials. Each workshop takes 1-3 hours to complete.

Training Objectives
Demonstrate how effective listening can enhance organisational performance
Improve interpersonal relationships among staff
Eliminate common blockages to listening
Selected Workshops
How Well do You Listen?
Blocks to Listening
Listening Between the Lines
Active Listening
Communication Styles two-way Communication
Listening and Stress
When the Phone Rings
Remembering What You Hear
Note Taking
Concentration
Time Guidelines

Each workshop takes 1-3 hours.