20 Reproducible Workshops for Customer Service Volume II

Enhance customer service at all levels of your organisation with these two volumes of 20 ready-to-use training workshops. Each workshop includes detailed trainers notes, slideshow, and participant handouts. All materials are fully reproducible.

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20 fully reproducible, HR training workshops in this volume are ideal for customer service managers, supervisors, coaches and self-directed customer service teams that must set service policies, measure effectiveness and identify where service improvement is needed.

Enhance customer service at all levels of your organisation with these two volumes of 20 ready-to-use training workshops. Each workshop includes detailed trainers notes, transparency masters, and participant handouts. All materials are fully reproducible which makes them an excellent value for your training dollar!

Training Objectives
Develop a cohesive customer service policy
Identify service improvement opportunities
Measure customer service effectiveness