The 2002 Annual

Preface; General Introduction to The 2002 Annual: Volume 1, Training; EXPERIENTIAL LEARNING ACTIVITIES; Introduction to the Experiential Learning Activities Section; Experiential Learning Activities Categories; 696. The Imposter Syndrome: Getting in Touch with Success (Adrian F. Furnham); 697. Cultural Triangle: Determining the Effect of Values on Customer/Client Perceptions (Homer Warren, Anne M. McMahon, C. Louise Sellaro, and Carol Mikanowicz); 698. Speed Up! Increasing Communication Skills (Marlene Caroselli); 699. Memories: Influencing Others (Saundra Stroope); 700. Electric Company: Deciding by Consensus (John E. Fernandes); 701. Power Poker: What's in It for Me? (Linda Raudenbush and Steve Sugar); 702. Sweet Tooth: Bonding Strangers into a Team (Robert Alan Black); 703. Puzzles: Practicing Team Process (Kristin J. Arnold); 704. Interrogatories: Identifying Issues and Needs (Cher Holton); 705. Crochet Hook: Learning How We Learn (Lynne Andia); 706. Certificates: Appreciating Oneself (Lois B. Hart); 707. Selection Interview: Practicing Both Roles (John E. Oliver); 708. Second to None: Electronically Mediated Personal Leadership Planning (Robert C. Preziosi); 709. The Alphabet Game: Developing Confidence and Spontaneity Through Improv (Izzy Gesell); INVENTORIES, QUESTIONNAIRES, AND SURVEYS; Introduction to the Inventories, Questionnaires, and Surveys Section; The Archetype Inventory for Organizations (Patrick J. Aspell and Dee Dee Aspell); Organizational Values and Voice Audit (Diane M. Gayeski); Why Don't They Do What I Want? Understanding Employee Motivation (Janet Winchester-Silbaugh); Empowerment Inventory (K.S. Gupta); PRESENTATION AND DISCUSSION RESOURCES; Introduction to the Presentation and Discussion Resources Section; Hurling Kindness Rather Than Stones (Marlene Caroselli); Developing Interpersonal Intelligence in the Workplace (Mel Silberman); Voluntary Industry Skill Standards: Valuable Tools for Workforce Professionals (Eleazar O. Velazquez); Email Basics: Practical Tips to Improve Communication (Kristin J. Arnold); The Effective Protege (H.B. Karp); Implementing E-Learning (Brooke Broadbent); The Rhyme and Reason of Improvement and Innovation (Mark W. Smith, with comment by George Land); Planting the Seeds and Cultivating the New Workforce (Harriet Cohen, David B. Johnson, and Debbie Newman); Action Learning at Finco: A Learning History (Andy Beaulieu); Teaching How to Learn Through Online Discussion (Zane L. Berge); Contributors; Contents of the Companion Volume, The 2002 Annual: Volume 2, Consulting