The Operations Management Complete Toolbox (Collection)

Randal Wilson, MBA, PMP serves as Visiting Professor of Project Management, Keller Graduate School of Management, at the Elk Grove, CA DeVry University campus. His teaching style is one of addressing Project Management concepts using not only academic course guidelines and text, but includes in-depth discussions in lectures using practical application from industry experience. Mr. Wilson is currently Operations and Project Manager at Parker Hose and Fittings. He is responsible for five locations across Northern California and Nevada, as well as project management of redesigns and renovation of existing facilities and construction of new facilities. Mr. Wilson was formally in the telecommunications industry as Senior New Product Introduction Engineer at REMEC, Inc., Senior New Product Introduction Engineer with Spectrian Corp. and Associate Design Engineer with American Microwave Technology. He also served as Senior Manufacturing Engineer at Hewlett Packard. He is a certified Project Management Professional (PMP) of the Project Management Institute. He acquired an MBA with concentration in General Operations Management from Keller Graduate School of Management of DeVry University in Fremont, CA and a Bachelor of Science in Technical Management with concentration in Project Management from DeVry University in Fremont, CA.   Arthur V. Hill is the Associate Dean for MBA Programs in the Carlson School of Management and the John and Nancy Lindahl Professor for Excellence in Business Education in the Operations and Management Science Department at the University of Minnesota. He holds a B.A. in Mathematics from Indiana University, an M.S. in Industrial Administration, and a Ph.D. in Management from the Krannert School of Management at Purdue University. Professor Hill was the Co-Editor-in-Chief of the Journal of Operations Management, a leading academic research journal in the field. He is a Fellow of the American Production Inventory Control Society and wrote the APICS CPIM and CIRM certification exams for many years. He served two terms on the board of POMS (VP Education and VP Finance), the world’s leading society for operations management professors. Dr. Hill has been a professor at the Carlson School of Management for more than 30 years and currently teaches supply chain and operations management for courses for full-time MBA, executive MBA, and doctoral students. He has held visiting faculty positions on four continents--Visiting Associate Professor at Indiana University, Professor at IMD International in Lausanne, Switzerland, Guest Professor at Wits Business School in Johannesburg, South Africa, and a Distinguished Visiting Professor at the National University of Singapore. He also helped found a management institute in Moscow. He has won numerous teaching awards, authored more than 90 research articles, and consulted for over 100 firms including 3M, Allianz, Bank of America, Best Buy, Boston Scientific, Cargill, CentraCare, Ceridian, Delta Air Lines, Deutsche Bank, Easter Seals/Goodwill, Ecolab, FMC, General Mills, GMAC, Goodrich, Home Depot, Honeywell, Honeywell Bull (Switzerland), Imation, JPMorgan Chase, Land O’Lakes, Mayo Clinic, Medtronic, Methodist Hospital, Nestlé, Park Nicollet Health Services, Prime Therapeutics, Radisson, SPX, St. Jude Medical, Staples, Target, Toro, Tyco/ADC, United Healthcare, U.S. Bank, and Wells Fargo. His current research focuses on process improvement and supply chain management.

The Operations Manager’s Toolbox: Using the Best Project Management Techniques to Improve Processes and Maximize Efficiency

 

Contents
Dedication     v
Preface     xii
Introduction     xiv
Chapter 1 The Power of Completion     1
Chapter 2 Communication Is King     27
Chapter 3 Fix the Processes     45
Chapter 4 Waste Management     69
Chapter 5 Managing Your Resources     87
Chapter 6 Budget Control     105
Chapter 7 Don’t Be Afraid of Risks     129
Chapter 8 Synergy in Management     157
Chapter 9 Tamper-Proof Training     171
Chapter 10 The Weakest Link     187
Chapter 11 Organizing for Efficiency     205
Bibliography     239
Index     241

 

 

The Encyclopedia of Operations Management: A Field Manual and Glossary of Operations Management Terms and Concepts