Postal and Delivery Services

Liberalization and the Universal Service Obligation.- 1. Balancing Access and the Universal Service Obligation.- 2. Pricing and Worksharing Discounts in the Postal Sector.- 3. Access Pricing and Parcels Delivery.- 4. Brand Loyalty and Limited Entry in Postal Markets.- 5. Reconciling Competition, Downstream Access, and Universal Service in Postal Markets.- Demand, Cost, and Productivity.- 6. Econometrics of Mail Demand: A Comparison between Cross-section and Dynamic Data.- 7. The Productivity Analysis of Postal Services: A Global Comparison of Technical Efficiency and Total Factor Productivity.- 8. On the Output Elasticity of the Activities of Post Office Counters in Italy.- 9. Delivery Cost Heterogeneity and Vulnerability to Entry.- Strategy and Human Resources.- 10. Is the Customer Always Right? Customer Relations and Postal Reform.- 11. Employee Stock Ownership as a Human Capital Strategy for the United States Postal Service.- 12. Homeland Security Brings Ratepayer vs. Taxpayer To Center Stage.- 13. U.S. Postal Service Collective Bargaining: Is the Grass Greener on the Other Side of Interest Arbitration?.- International Postal Policy.- 14. Exit, Voice and Postal Performance in Developing Countries.- 15. Extra-Territorial Offices of Exchange, the USO and International Trade: a Problem and a Solution.- 16. Extraterritorial Offices of Exchange: Examining New Forms of Competition under the UPU Umbrella.- Transition and Reform Issues.- 17. Transformation at Deutsche Post World Net using the Example of Socially Compatible Workforce Adjustment.- 18. The Cookie Jar Dilemma: Why the Principles Embedded in the European Postal Legislation will continue to Create Problems.- 19. The New Directive on the Further Liberalization of Postal Markets in Europe.- 20. Market Results of Postal Reform in Germany: Current Trends.