Facilities Manager′s Desk Reference

Jane Wiggins MBA, CFM, DMS, MInstAM, BSc (Hons), FBIFM has over twenty-five years experience of facilities management, project delivery and provision of business support services in major blue chip organisations and the education sector. With expertise in operational and strategic aspects of facilities management, Jane speaks and writes extensively on the subject and has taught many hundreds of Facilities Management students in past 10 years, including the winners of the coveted BIFM Student of the Year annual award from 2004 to 2010. Nominated as one of the Top 20 Most Influential Women in FM in the UK, Jane is Director of FM Tutor & Associates Ltd, a recognised BIFM tuition centre. She is also an Associate Tutor and dissertation supervisor for the MSc in Facilities Management at the College of Estates Management. She was Chair of the British Institute of Facilities Management Education special interest group from 2003 2008. Formerly Programme Manager at BPP Professional Education, Jane is author of the BPP BIFM workbooks, several case studies and articles on FM across range of publications such as Croners, EFMR, Facilities Management Journal, and FM World.

List of Abbreviations xxv Introduction xxxii 1 History of Facilities Management 1 2 Key Drivers of FM 10 3 Activities in FM 20 4 Delivering FM FM Strategy 26 5 Outsourcing 39 6 Financial Management 44 7 Property and Estates Management 77 8 Property Legislation and Leases 91 9 Developing New Buildings 110 10 Project Management 136 11 Space Management 148 12 Accommodation Management 178 13 Procurement 182 14 Contracts and Contract Management 196 15 Legislation 208 16 Legislation Affecting FM Activities 216 17 Fire Safety and Legislation 231 18 Electrical Supplies and Electrical Safety 251 19 Accessibility 259 20 First Aid at Work 267 21 Asbestos 274 22 Water Supplies and Water Safety 283 23 Construction Design and Management Regulations 303 24 Business Continuity 313 25 Maintenance Definitions and Strategies 324 26 Mechanical and Electrical Systems and their Maintenance 337 27 Information Communication Technology 354 28 Grounds and External Areas 370 29 Fabric Maintenance 394 30 Energy Management 401 31 Front of House 422 32 Housekeeping and Cleaning Services 437 33 Security Management 457 34 Customer Relations 475 35 Waste Management 486 36 Catering and Hospitality Services 499 37 Quality Management 514 38 Document Management Services 530 39 Sustainability and Environmental Issues 543 Index 565