ITIL Capacity Management (paperback) (eBook)

This is the eBook version of the printed book.Capacity management, one of ITIL's key disciplines, offers powerful opportunities for IT organizations to control cost and improve effectiveness. In this book, leading ITIL expert Larry Klosterboer systematically explains how to manage capacity using the ITIL framework and techniques. He covers every facet of ITIL-based capacity management, offering proven solutions to the capacity management problems IT organizations encounter.ITIL Capacity Management covers these and many other topics: ' Understanding the 'geography' of capacity management ' Evaluating capacity demand and outlining the dimensions of capacity growth ' Establishing and staffing a best-practice Capacity Management Information System ' Defining and managing capacity plans ' Relating capacity to performance ' Selecting the best capacity management tools for your environment ' Understanding the role of business capacity planning This is the third book in IBM Press's highly-respected series on ITIL implementation. Previous books, also written by Larry Klosterboer, includeImplementing ITIL Configuration Management andITIL Change and Release Management.

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The Business-Focused, Best-Practice Guide to Succeeding with ITIL Capacity Management Using ITIL(R) capacity management processes, IT organizations can eliminate waste and overbuying, reduce both equipment and staffing costs, drive more value from existing investments, and consistently provide the right resources to meet the needs of the business. Now, in this comprehensive, best-practice guide, leading ITIL expert Larry Klosterboer systematically explains how to manage capacity using the ITIL framework and techniques. Drawing on his extensive ITIL experience, Klosterboer covers all facets of ITIL-based capacity management, and offers proven solutions to the challenges IT organizations encounter in implementation. He presents expert guidance on accurately projecting demand and growth, planning and staffing, tool selection, process implementation, and much more. This book's practical insights will be invaluable to every IT leader who wants to leverage ITIL's best practices for capacity management, and for every business and technical manager who wants IT to deliver greater value, efficiency, and effectiveness. Coverage includes Making the business case for capacity management Establishing specific goals for capacity management Mastering ITIL capacity management terminology Predicting capacity in dynamic, fast-changing organizations Implementing systems that help you anticipate trends Defining capacity plans, staffing capacity management teams, and implementing ongoing processes Linking capacity with performance management and with other ITIL processes Selecting the right capacity management tools for your environment Integrating capacity issues into your IT project management discipline Using "e;business capacity planning"e; to help the entire business become more agile