Measuring Team Performance

STEVEN D. JONES has worked to measure and improve team performance in applied settings for over fourteen years. He is the author of several articles on the subject and coeditor of In Action: Developing High Performance Teams. He is also an associate professor at Middle Tennessee State University and a partner in the Alignment Group. DON J. SCHILLING is an organization design manager with seventeen years of industry experience helping teams develop measurement systems. He has presented workshops at national and international conferences and conducted in--house training sessions on team performance measurement.

About the Authors. Preface. Where to Begin: The Basics of Team Performance Measurement. Developing Team Performance Measures: Measuring What Matters. Hard--to--Measure Teams: Quantifying Performance. Seeing the Big Picture: Integrating the Measurement System into a Composite Score. Team Members as Business Partners: Xerox Corporation. Measurement in a Continuous Process Environment: Eastman Chemical Company. Automating Measurement: Customizing the Accompanying Spreadsheet. Performance Improvement Methods: Using Measurement to Spur Results. Fueling Performance: Performance--Based Team Incentives. Appendix. References. Index. How to Use the CD--ROM. Teams on Track.