Voluntary and Non-Profit Management

Stephen P Osborne is Professor of International Public Management in the University of Edinburgh Business School, Scotland. He has worked as an academic for over twenty years and before that had fifteen years experience as a public service professional and manager. Professor Osborne′s work over the past twenty years has focused upon three areas - the management of voluntary and non-profit organisations, innovation in public services, and public services reform. He is Director of the Centre for Public services Research in the Business School and Dean for Quality Assurance in the College of Humanities and Social sciences at the University of Edinburgh. He has published extensively in academic journals over his career and edits the journal Public Management Review. He was the founding president of the International Research Society for Public Management. In the past he has been chair of the Public and Nonprofit Division of the Academy of Management, a member of the Executive Board of the Public Management Research Association, and a member of the Steering Group for the Third Sector Special Interest Group of the European Group for Public Administration.

VOLUME ONE: KEY CONCEPTS AND THEMES
PART ONE: DEFINING THE VOLUNTARY AND NON-PROFIT SECTOR
Social Origins of Civil Society - Lester Salamon and Helmut Anheier
Explaining the Non-Profit Sector Cross-Nationally
A Strategic Unity - Pete Alcock
Defining the Third Sector in the United Kingdom
PART TWO: THEORIES OF THE VOLUNTARY AND NON-PROFIT SECTOR
Overall Evaluation of Economic Theories - Richard Steinberg
The Sociology of Non-Profit Organizations and Sectors - P DiMaggio and Helmut Anheier
PART THREE: ALTERNATIVE FORMS OF VOLUNTARY AND NON-PROFT ORGANIZATIONS
Quangos - Carsten Greve et al
What′s in a Name? Defining Quangos from a Comparative Perspective
Mixed Welfare Systems and Hybrid Organizations - Adalbert Evers
Changes in the Governance and Provision of Social Services
Towards a Social Capital Theory of Co-Operative Organizations - Vladislav Valentinov
An Organizational Ecology of National Self-Help/Mutual-Aid Organizations - Matthew Archibald
Mission Impossible? Defining Non-Governmental Organizations - Kerstin Martens
PART FOUR: SOCIAL CAPITAL AND CIVIL SOCIETY
Tuning in, Tuning out - Robert Putnam
The Strange Disappearance of Social Capital in America
Bowling Alone - Steven Durlauf
A Review Essay
Social Capital - Paul Adler and Seok-Woo Kwon
Prospects for a New Concept
Civil Society and Social Capital in the United States - Carl Milofsky
PART FIVE: ALTRUISM, VOLUNTEERING AND PHILANTHROPY
Defining Who Is a Volunteer - Ram Cnaan et al
Conceptual and Empirical Considerations
Understanding the Volunteer Market - Helen Bussell and Deborah Forbes
The What, Where, Who and Why of Volunteering
The Growth of Donor Control - Susan Ostrander
Revisiting the Social Relations of Philanthropy
Philanthropy, Voluntary Association and Governance beyond the State - Angela Eikenberry
Giving Circles and Challenges for Democracy
VOLUME TWO: KEY MANAGERIAL CHALLENGES, STRATEGIC MANAGEMENT AND MARKETING, AND ACCOUNTABILITY AND PERFORMANCE
PART ONE: THE MANAGERIAL CHALLENGES
Tools, Techniques and Tightropes - Jan Myers and Ruth Sacks
The Art of Walking and Talking Private Sector Management in Non-Profit Organizations, Is It Just a Question of Balance?
Challenges in Managing Non-Profit Organizations - Bernd Helmig et al
A Research Overview
PART TWO: STRATEGIC MANAGEMENT AND MARKETING AND PERFORMANCE
Research on Strategic Management in Non-Profit Organizations - Melissa Stone et al
Synthesis, Analysis and Future Directions
Exploring Strategic Positioning in the United Kingdom Charitable Sector - Celine Chew and Stephen Osborne
Emerging Evidence from Charitable Organizations That Provide Public Services
Strategy versus Tactics in the Not-for-Profit Sector - Tony Conway
A Role for Relationship Marketing?
Brand Orientation in the Charity Sector - Philippa Hankinson
A Framework for Discussion and Research
Results from a Strategic Planning Process Benefits for a Non-Profit Organization - Patricia Alvarez McHatton et al
Strategic Performance Measurement and Management in Non-Profit Organizations - Robert Kaplan
Mission, Money and Merit - Kersti Krug and Charles Weinberg
Strategic Decision-Making by Non-Profit Managers
The Development of Strategic Management in the Non-Profit Context - Eric Kong
Intellectual Capital in Social Service Non-Profit Organizations
PART THREE: ACCOUNTABILITY AND PERFORMANCE
Accounting for Something - Jo Cribb
Voluntary Organizations, Accountability and the Implications for Government Funders
Performance Management and Accountability in Complex Programmes - Stephen Osborne et al
The Economics of Performance Management in Non-Profit Organizations - Gerhard Speckbacher
Negotiating Accountability - Sonia Ospina et al
Managerial Lessons from Identity-Based Non-Profit Organizations
VOLUME THREE: HUMAN RESOURCE MANAGEMENT, THE ROLE OF BOARDS AND FUNDRAISING
PART ONE: MANAGING PEOPLE WITHIN VNPOS
Social Enterprises: A Multi-level Framework of the Innovation Adoption Process - D Kirkman
Managing Volunteers in Public-Serving Non-Profits
The Human Resource Function in Purchaser-Provider Relationships - Ian Cunningham
Insights from the United Kingdom voluntary Sector
Strategic Human Resources Management in Non-Profit Organizations - Chao Guo et al
Staffing, Retention and Government Funding - Kunle Akingbola
The Canadian Red Cross
Mission Attachment and Satisfaction as Factors in Employee Retention - William Brown and Carlton Yoshioka
A Job to Believe in - Dennis Nickson et al
Recruitment in the Scottish Voluntary Sector
Influences on the Architecture of Human Resource Management in Non-Profit Organizations - Hans-Gerd Ridder and Alina McCandless
An Analytical Framework
Leadership and Management - Tim Dartington
Oedipal Struggles in Voluntary Organizations
Developing Relationship Marketing in the Voluntary Sector - Helen Bussell and Deborah Forbes
PART TWO: THE ROLE OF THE BOARD
Board Practices of Especially Effective and Less Effective Local Non-Profit Organizations - Robert Herman and David Renz
Exploring the Association between Board and Organizational Performance in Non-Profit Organizations - William Brown
Behavioural Orientations of Non-Profit Boards as a Factor in Entrepreneurial Performance - Susan Coombes et al
Does Governance Matter?
PART THREE: FUNDRAISING
Strategic Positioning and the Financing of Non-Profit Organizations - Peter Frumkin and Mark Kim
Is Efficiency Rewarded in the Contributions Marketplace?
Causes and Consequences of Donor Perceptions of the Quality of the Relationship Marketing Activities of Charitable Organizations - Roger Bennett and Anna Barkensjo
No Logo? No Way - Helen Stride and Stephen Lee
Branding in the Non-Profit Sector
Service Blueprinting: A Potential Tool for Improving Cause-Donor Exchanges - Michael Jay Polonsky and Romana Garma
Trust and Relationship Commitment in the United Kingdom Voluntary Sector - Adrian Sargeant and Stephen Lee
Determinants of Donor Behavior
The Impact of Brand Orientation on Managerial Practice - Philippa Hankinson
A Quantitative Study of the United Kingdom′s Top 500 Fundraising Managers
How Fundraising Is Carried out in United States Non-Profit Organizations - Mark Hager et al
VOLUME FOUR: VNPOs AND THE PROVISION OF PUBLIC SERVICES
PART ONE: VNPO AND GOVERNMENT
Of Market Failure, Voluntary Failure and Third-Party Government - Lester Salamon
Toward a Theory of Government-Non-Profit Relations in the Modern Welfare State
Alternative Models of Government-Non-Profit Sector Relations - Dennis Young
Theoretical and International Perspectives
Successful Collaboration between the Non-Profit and Public Sectors - Mary Shaw
Reformulating Wolfenden? The Roles and Impact of Local Development Agencies in Supporting Voluntary and Community Action in the United Kingdom - Stephen Osborne
The Changing Relationship between Non-Profit Organizations and Public Social Service Agencies in the Era of Welfare Reforms - Michael Austin
The Purpose (and Perils) of Government-Non-Profit Partnership - Beth Gazley and Jeffrey Brudney
The ′Human′ Touch? Voluntary Organizations as Rescuers of Social Policy? - Kaspar Villadsen
Protest or Partnership? The Voluntary and Community Sectors in the Policy Process - Gary Craig and Marilyn Taylor
PART TWO: DELIVERING PUBLIC SERVICES
Voluntary Agencies and the Contract Culture - Ralph Kramer
Dream or Nightmare?
Transforming Public Services - Steven Rathgeb Smith
Contracting for Social and Health Services in the United States
Citizens and Co-Production of Welfare Services - Victor Pestoff
Changes in the Governance and Provision of Social Services
A Conceptual Model Exploring the Dynamics of Government-Non-Profit Service Delivery - Sunsook Cho and David Gillespie
The Marketization of the Non-Profit Sector - Angela Eikenberry and Jodie Kluver
Civil Society at Risk?
The Once and Future Pioneers? The Innovative Capacity of Voluntary Organizations and the Provision of Public Services: A Longitudinal Approach - Stephen Osborne et al
Governance and Competition - Mark Considine
The Role of Non-Profit Organizations in the Delivery of Public Services
Human Services and the Voluntary Sector - David Billis
Towards a Theory of Comparative Advantage
PART THREE: SOCIAL ENTERPRISE AND ENTREPRENEURSHIP
Social Enterprise - Giulia Galera and Carlo Borzaga
An International Overview of Its Conceptual Evolution and Legal Implementation
Social Entrepreneurship - Gillian Sullivan Mort, Jay Weerawardena and Kahonia Carnegie
Towards Conceptualization
Conceptions of Social Enterprise and Social Entrepreneurship in Europe and the United States - Jacques Defourny and Marthe Nyssens
Convergences and Divergences