Six Sigma For Dummies (eBook)

Craig Gygi is Executive VP of Operations at MasterControl, a leading company providing software and services for best practices in automating and connecting every stage of quality/regulatory compliance, through the entire product life cycle. He is an operations executive and internationally recognized Lean Six Sigma thought leader and practitioner. Bruce Williams is Vice President of Pegasystems, the world leader in business process management. He is a leading speaker and presenter on business and technology trends, and is co-author of Six Sigma Workbook for Dummies, Process Intelligence for Dummies, BPM Basics for Dummies and The Intelligent Guide to Enterprise BPM. Neil DeCarlo was President of DeCarlo Communications.

Introduction 1

Part I: Getting Acquainted with Six Sigma Basics 7

Chapter 1: Better Business and Better Performance: Defining Six
Sigma 9

Chapter 2: Linking Quality and Business 17

Chapter 3: Examining the Principles and Language of Six Sigma
31

Chapter 4: Organizing for Improvement 43

Part II: DMAIC: Defining and Measuring 61

Chapter 5: Identifying and Right-Sizing Projects 63

Chapter 6: Launching a Project 77

Chapter 7: Mapping to Identify Possible Factors 87

Chapter 8: Diagramming to Identify Possible Factors 101

Chapter 9: Describing Performance with Numbers 113

Part III: DMAIC: Analyzing 133

Chapter 10: Depicting and Analyzing Data through Charts and
Graphs 135

Chapter 11: Analyzing for Value 155

Chapter 12: What's Normal? Recognizing Normally-Shaped
Variation 165

Chapter 13: Assessing Capability: Comparing the Voices of the
Customer and the Process 179

Chapter 14: Gauging Gauges: Measurement System Analysis (MSA)
199

Chapter 15: Mining Data and Processes for Insight 209

Chapter 16: Making Confident Decisions 227

Part IV: DMAIC: Improving and Controlling 241

Chapter 17: Forecasting Future Performance 243

Chapter 18: Designing, Conducting, and Analyzing Experiments
(DOE) 259

Chapter 19: Standardizing on Improvement 281

Chapter 20: Maintaining Gains through Statistical Process
Control 291

Part V: Looking at the Six Sigma Technology Tool Landscape
309

Chapter 21: Eyeing Process Characterization and Optimization
Technologies 311

Chapter 22: Tools for Performing Six Sigma Analysis 323

Chapter 23: Managing Six Sigma 331

Part VI: The Part of Tens 343

Chapter 24: Ten Top Do's and Don'ts of Six Sigma 345

Chapter 25: Ten Ways to Gain Synergies with Lean and Six Sigma
349

Chapter 26: Ten Places to Go for Help 353

Index 357